Henderson Collegiate System Status - Notice history

System Under Maintenance

100% - uptime

Internet - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.40%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Network Servers - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.94%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Switches - Operational

98% - uptime
Apr 2025 · 100.0%May · 94.01%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Access Points - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Access Points Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Power outage related to the storm. Systems are operating under expected parameters but will continue to monitor.

  • Investigating
    Investigating

    The Help Desk has received an automated notification that an access point has gone down, resulting in degraded / slow performance or outage that may result in a partial to full internet access issues across campus.

    The Help Desk is investigating and will update this status page with additional information as it becomes available.

Network Server Updates
  • Completed
    June 14, 2025 at 4:30 AM
    Completed
    June 14, 2025 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    June 14, 2025 at 2:30 AM
    In progress
    June 14, 2025 at 2:30 AM
    Maintenance is now in progress
  • Planned
    June 14, 2025 at 2:30 AM
    Planned
    June 14, 2025 at 2:30 AM

    We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

Print Server Maintenance
  • Completed
    June 12, 2025 at 3:00 AM
    Completed
    June 12, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 12, 2025 at 2:30 AM
    In progress
    June 12, 2025 at 2:30 AM
    Maintenance is now in progress
  • Planned
    June 12, 2025 at 2:30 AM
    Planned
    June 12, 2025 at 2:30 AM

    The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 10:30PM EST. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

May 2025

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    We have put in a service call for this copier to get it repaired.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Supplies Issue
  • Resolved
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Identified
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

NCTest is Down
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified
    We have received reports from the state that NCTest is down statewide. There are no further actions from our side. We are on standby for updates from NCDPI. Further communication will come from leadership and testing administrators.

Apr 2025

HS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Apr 2025 to Jun 2025

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