Henderson Collegiate System Status - Notice history

All systems operational

100.0% uptime

Internet - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Network Servers - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Switches - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Access Points - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
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Notice history

View current status

May 2026

MS Copier Right - Jamming
ResolvedDegraded performance17 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Misc Issues
ResolvedPartial outage20 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
ResolvedPartial outage1 hour 23 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MAY27
Test Maintenance - Ignore
CompletedMaintenance1 hour
  • CompletedMay 27, 2026 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 27, 2026 at 6:00 PMUTC
    Maintenance is now in progress
  • PlannedMay 27, 2026 at 6:00 PMUTC

    This is a test maintenance notification to staff -- please ignore.

NCSIS / InfiniteCampus outage
ResolvedMajor outage39 minutes
  • ResolvedUTC
    NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service.
  • InvestigatingUTC
    NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service.

Apr 2026

MS Copier Left - Misc Issues
ResolvedPartial outage38 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Clever Custom Login Instructions Display Error
ResolvedDegraded performance27 hours 13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored.

    Action Required:
    If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider.

    For further assistance, please contact support.clever.com.

HS Copier Right Issue
ResolvedPartial outage1 hour 55 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
ResolvedPartial outage2 hours 9 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

NCSIS / InfiniteCampus outage
ResolvedMajor outage35 minutes
  • ResolvedUTC
    NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service.
  • InvestigatingUTC
    NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service.

Mar 2026

MS Copier Right Issue
ResolvedPartial outage29 hours 38 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • IdentifiedUTC

    A service call has been placed for this machine.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
ResolvedPartial outage3 hours 20 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
ResolvedPartial outage1 hour 1 minute
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
ResolvedPartial outage43 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Supplies Issue
ResolvedMajor outage1 hour 10 minutes
  • ResolvedUTC

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • IdentifiedUTC

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

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