Henderson Collegiate System Status - Notice history

All systems operational

100.0% uptime

Internet - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Network Servers - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Switches - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Access Points - Operational

100.0% uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Notice history

View current status

Aug 2026

HS Copier Right Issue
ResolvedPartial outage23 hours 39 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
ResolvedPartial outage47 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

PaperCut Outage
ResolvedMajor outage4 minutes
  • ResolvedUTC
    PaperCut is now operational! This update was created by an automated monitoring service.
  • InvestigatingUTC
    The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service.
AUG28
Print Server Maintenance
CompletedMaintenance22 minutes
  • CompletedAugust 28, 2026 at 1:22 AMUTC
    Maintenance has completed successfully.
  • In progressAugust 28, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 27, 2026 at 6:48 PMUTC

    The Print Server and PaperCut will be undergoing scheduled maintenance tonight to install an important security update to our PaperCut printing system that addresses a recently published security vulnerability. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

HS Copier Right Issue
ResolvedPartial outage34 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Jul 2026

HS Copier Right Issue
ResolvedPartial outage1 hour 34 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
ResolvedPartial outage50 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Jamming
ResolvedDegraded performance69 hours 7 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

JUL31
MCNC Emergency Maintenance
CompletedMaintenance6 hours
  • CompletedJuly 31, 2026 at 10:01 AMUTC
    Maintenance has completed successfully
  • In progressJuly 31, 2026 at 4:01 AMUTC
    Maintenance is now in progress
  • PlannedJuly 29, 2026 at 9:57 PMUTC

    NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31. Mainly internet and phones will be affected by this maintenance.

RapidIdentity outage
ResolvedMajor outage1 hour 54 minutes
  • ResolvedUTC

    RapidIdentity is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service.

Jun 2026

JUN24
Network Server Updates
CompletedMaintenance3 hours 58 minutes
  • CompletedJune 24, 2026 at 3:58 PMUTC
    Maintenance has completed successfully.
  • In progressJune 24, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedJune 16, 2026 at 3:44 PMUTC

    We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed.

RapidIdentity outage
ResolvedMajor outage34 minutes
  • ResolvedUTC

    RapidIdentity is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service.

NCSIS / InfiniteCampus outage
ResolvedMajor outage35 minutes
  • ResolvedUTC
    NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service.
  • InvestigatingUTC
    NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service.
NCSIS / InfiniteCampus outage
ResolvedMajor outage9 minutes
  • ResolvedUTC
    NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service.
  • InvestigatingUTC
    NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service.
Canvas Login Issues
Resolved2 hours 25 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

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