Duration: 5 minutes

Affected Components: RapidIdentity

Jul 16, 22:09:38 GMT+0
Investigating - RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 16, 22:14:30 GMT+0
Resolved - RapidIdentity is now operational! This update was created by an automated monitoring service..

Duration: 5 minutes

Affected Components: NCSIS / InfiniteCampus

Jul 16, 22:09:38 GMT+0
Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..

Jul 16, 22:14:32 GMT+0
Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..

Duration: 5 hours

Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System

Jun 23, 17:44:43 GMT+0
Identified - MCNC will be performing a software update on our firewall on July 16th @ 5pm EST. This maintenance will cause an interruption of Internet service. The entire maintenance window has been reserved..

Jul 16, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 17, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 3 minutes

Affected Components: HS Copier Right

Jul 15, 17:54:31 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jul 15, 18:57:25 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 day, 1 hour and 15 minutes

Affected Components: MS Copier Left

Jul 15, 12:15:09 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Jul 14, 10:59:45 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Duration: 5 days and 1 hour

Affected Components: MS Copier Right

Jul 8, 17:12:43 GMT+0
Identified - Xerox service has been called. .

Jul 8, 11:02:43 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Jul 13, 12:02:53 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 2 days, 3 hours and 37 minutes

Affected Components: HS Copier Left

Jul 6, 12:55:46 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Jul 7, 17:56:19 GMT+0
Identified - Service call has been placed with Xerox. .

Jul 8, 16:32:54 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 3 hours and 58 minutes

Affected Components: PaperCut, Internet, Network Servers, Access Points, Switches, 3CX Phone System

Jun 16, 15:44:24 GMT+0
Identified - We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed. .

Jun 24, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 15:58:14 GMT+0
Completed - Maintenance has completed successfully..

Duration: 35 minutes

Affected Components: RapidIdentity

Jun 24, 07:22:13 GMT+0
Investigating - RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 24, 07:57:12 GMT+0
Resolved - RapidIdentity is now operational! This update was created by an automated monitoring service..

Duration: 35 minutes

Affected Components: NCSIS / InfiniteCampus

Jun 24, 07:22:10 GMT+0
Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..

Jun 24, 07:57:12 GMT+0
Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..

Duration: 10 minutes

Affected Components: NCSIS / InfiniteCampus

Jun 23, 02:46:58 GMT+0
Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..

Jun 23, 02:37:02 GMT+0
Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..

Duration: 6 days, 1 hour and 23 minutes

Affected Components: Clever → Single Sign-On & Portal

Jun 22, 19:55:23 GMT+0
Identified - We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing..

Jun 22, 22:20:47 GMT+0
Resolved - This incident has been resolved..

Affected Components: HS Copier Right

Jun 18, 15:11:08 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Jun 18, 15:11:20 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 28 minutes

Affected Components: MS Copier Left

Jun 18, 13:16:43 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 18, 13:44:14 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour

Affected Components: HS Copier Left

Jun 11, 12:45:12 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 11, 13:45:14 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 13 minutes

Affected Components: HS Copier Right

Jun 11, 11:29:32 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 11, 12:42:36 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 23 minutes

Affected Components: HS Copier Right

Jun 9, 11:28:19 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 9, 11:51:20 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 day, 4 hours and 57 minutes

Affected Components: HS Copier Left

Jun 8, 11:05:01 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 8, 12:35:34 GMT+0
Identified - The stapler waste cartridge was damaged due to unauthorized access. A service call has been placed. .

Jun 9, 16:02:23 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 10 minutes

Affected Components: NCSIS / InfiniteCampus

Jun 4, 02:38:11 GMT+0
Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..

Jun 4, 02:48:14 GMT+0
Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..

Duration: 30 minutes

Affected Components: Network Servers

Jun 4, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 4, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 4, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes..

Duration: 2 days, 3 hours and 44 minutes

Affected Components: MS Copier Right

Jun 3, 14:08:30 GMT+0
Identified - The machine has been physically damaged. Service has been called. .

Jun 3, 11:56:09 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Jun 5, 15:40:28 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 6 minutes

Affected Components: PaperCut

Jun 3, 01:39:56 GMT+0
Investigating - The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service..

Jun 3, 01:45:27 GMT+0
Resolved - PaperCut is now operational! This update was created by an automated monitoring service..

Duration: 5 minutes

Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System

Jun 2, 14:00:00 GMT+0
Identified - TEST NOTIFICATION - IGNORE.

Jun 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 14:05:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 26 minutes

Affected Components: MS Copier Right

Jun 2, 12:12:04 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Jun 2, 12:37:35 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 1 hour and 57 minutes

Affected Components: MS Copier Right

Jun 2, 10:40:55 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 2, 12:37:32 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 8 days, 1 hour and 22 minutes

Affected Components: MS Copier Left

Jun 2, 10:29:27 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Jun 2, 14:34:20 GMT+0
Identified - Someone removed the staple cartridge a new one will need to be ordered. No further tickets are needed for replacements. .

Jun 10, 11:51:52 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 17 minutes

Affected Components: MS Copier Right

May 28, 19:55:51 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

May 28, 20:13:06 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 20 minutes

Affected Components: MS Copier Left

May 27, 19:45:00 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

May 27, 20:05:12 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 23 minutes

Affected Components: HS Copier Left

May 27, 20:10:18 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

May 27, 18:47:11 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Duration: 1 hour

Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System

May 27, 18:00:00 GMT+0
Identified - This is a test maintenance notification to staff -- please ignore. .

May 27, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

May 27, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System

May 23, 19:00:00 GMT+0
Identified - Please ignore this is a test.

May 23, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

May 23, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System

May 23, 13:00:00 GMT+0
Identified - Please ignore. This is a test. .

May 23, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

May 23, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System

May 22, 18:00:00 GMT+0
Identified - Please ignore this message .

May 22, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

May 22, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Access Points, PaperCut, Internet, ES Copier Left, Switches, ES Copier Right, Network Servers, 3CX Phone System, HS Copier Right, HS Copier Left, MS Copier Left, MS Copier Right

May 21, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes..

May 21, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Internet

May 14, 17:00:00 GMT+0
Identified - This is a test message, no system outage. This email is safe to delete..

May 14, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours

Affected Components: Access Points, Internet, Switches, Network Servers, 3CX Phone System

May 14, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 21:00:00 GMT+0
Identified - **Summary** MCNC will be conducting emergency maintenance to apply a critical security patch (CVE-2026-0265) to our Palo Alto firewalls. This patch addresses a high-severity vulnerability related to VPN authentication bypass. **User Impact** \* **Internet Connectivity:** Users will experience a temporary disruption to internet routing lasting **up to 30 minutes**. • **VPN Services:** Remote access VPNs will be unavailable during the specific upgrade window for your site. **Timeline** While the full maintenance window is reserved until 5:00 AM, the majority of upgrades are expected to be completed **before midnight**. We do not anticipate more than 30 minutes of downtime per individual site..

May 13, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Network Servers

May 7, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour..

May 7, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 45 minutes

Affected Components: PaperCut

May 7, 01:00:00 GMT+0
Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes..

May 7, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 01:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: PaperCut

Apr 15, 03:00:00 GMT+0
Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. .

Apr 15, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Internet

Jan 27, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 27, 22:00:00 GMT+0
Identified - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. .

Duration: 1 day, 19 hours and 57 minutes

Affected Components: PaperCut, Internet, ES Copier Left, HS Copier Left, Network Servers, ES Copier Right, HS Copier Right, , MS Copier Left, MS Copier Right, Copiers / Printers →

Jan 24, 23:00:00 GMT+0
Identified - Due to the upcoming winter storm warning, network servers will be proactively shut down tomorrow, January 24th at 6:00 PM EST. This measure is being taken to protect server hardware and data from potential power surges or power spikes caused by severe weather conditions. **While servers are offline, the following services will be unavailable:** * Network authentication * On-site and remote printing **The following services will remain available and are not affected by this shutdown:** * On-campus phone systems * Google services, including email, Google Drive, Docs, Sheets, Slides, and related tools Once the storm has passed and conditions are confirmed to be clear, servers will be powered back on. A follow-up email will be sent when all systems are restored. Thank you for your understanding..

Jan 26, 18:56:33 GMT+0
Completed - Now that the storm warning has cleared, network servers have been powered back on and service restored. Network authentication and printing are now available..

Duration: 45 minutes

Affected Components: Elementary School Phones, Access Points, , HS Copier Right, MS Copier Left, Internet, , ES Copier Left, PaperCut, Switches, Network Servers, Middle School Phones, ES Copier Right, 3CX Phone System, HS Copier Left, High School Phones, , MS Copier Right, Network → VoIP Phones → Copiers / Printers →

Nov 21, 18:45:00 GMT+0
Identified - The state is coming on Friday, November 21st to upgrade our on-site firewall to an industry leading firewall to help protect our network. As a result, Internet will be inaccessible starting around 1:45 pm until around 3:45pm. As a result of this maintenance devices will not be able to access the internet, the VoIP phone system will be down and you will be unable to print wirelessly to the copiers on campus. If you need to print, please plan ahead and print before this outage or print once service is restored. If you have an emergency print job, please reach out to your Front Office ops teams for guidance and assistance. .

Nov 21, 18:45:01 GMT+0
Identified - Maintenance is now in progress.

Nov 21, 19:30:00 GMT+0
Completed - Maintenance has completed successfully and the firewall has been migrated. We will continue to monitor performance and access over the next few days with MCNC. Please report any changes to the Help Desk at [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).

Duration: 1 day, 4 hours and 12 minutes

Affected Components: ES Copier Left, PaperCut, HS Copier Left, Network Servers, ES Copier Right, MS Copier Left, HS Copier Right, , MS Copier Right, Copiers / Printers →

Oct 16, 22:24:59 GMT+0
Identified - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. Starting at 8:30 am tomorrow (gradual rollout) you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By 11am, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **All Apple Mac Devices** * Printing is not yet fully enabled. * Please use your school owned Windows device or ask someone who has a Windows device to print for you. * Additional emails will be sent out from the status page ([status.hendersoncollegiate.org](http://status.hendersoncollegiate.org)) and from the email [systemstatus@hendersoncollegiate.org](mailto:systemstatus@hendersoncollegiate.org). Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).

Oct 17, 16:12:01 GMT+0
Completed - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **School Owned Apple Mac Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me MacOS _on printserver_" in your MAc printer options when you go to print. 2. You should no longer see or use the "Follow Me LPD _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your MacOS device you should: 1. Try rebooting your Mac. 2. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 3. Include your phone # and window of availability to manually configure the new print system. 4. Keep an eye on your email or texts. **BYOD Devices** * You will need to download one of the following clients and install it on your device: * Windows: <https://drive.google.com/open?id=1qcX43L2fVz4HsY56jNqQ6FNE9ZWN68zy&usp=drive%5Ffs> * Mac: <https://drive.google.com/open?id=1KTbYr06ez6STu8Ue%5FvAhKZcwtuCElEWI&usp=drive%5Ffs> * After installing you will notice a new "Follow Me" in your printer options when you go to print. * You should no longer see or use / delete the "Follow Me" that references _HCSSERVER02_". Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).

Oct 16, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 12:00:00 GMT+0
Identified - As part of the new server hardware deployment project we will be migrating PaperCut and the Print Servers to the new hardware. The primary outage will occur on October 16th during the teacher workdays. During this time no one will be able to print while we make this transition. Staff are encouraged to test printing when service is restored on October 17th before leaving for the day to ensure any printing over the weekend or Monday morning is successful. Staff who may need to print for October 16th or October 17th are encouraged to print before end of day on October 15th. .

Duration: 2 hours

Affected Components: NCSIS / InfiniteCampus

Sep 27, 16:00:00 GMT+0
Identified - InfiniteCampus will be performing an emergency update to Campus Digital Repository (CDR) on Saturday, September 27, 2025 from 11AM-1PM CDT. InfiniteCampus anticipates that this work will result in an approximately 15 minute outage for all customers utilizing CDR during which the servers will be offline while rebooting. Please note that CDR impacts many areas where uploads have been turned on. This includes Online Registration, Campus Instruction and Campus Learning, and other areas where documents are uploaded. Users will not be able to upload or download documents during this period. InfiniteCampus appreciates your patience and understanding while they perform this necessary update..

Sep 27, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours

Affected Components: PaperCut, Network Servers

Sep 25, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. Expected maintenance is around 3 hours. During this time devices may be unable to connect to the internet or access the web. Printing will also be unavailable. .

Sep 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Network Servers

Aug 14, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 02:30:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1.5 hours..

Aug 14, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Network Servers

Jul 24, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..

Jul 24, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 24, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day and 9 hours

Affected Components: Internet, 3CX Phone System, , Network Servers, Switches, Network →

Jul 17, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance and upgrade on Thursday July 17th through Friday July 18th that will result in a network outage. During this time we will be moving some network switches around and rebuilding the firewall rules to support better long term network performance. During this time the network across main campus and the elementary school campus will be inconsistently accessible resulting in limited to no access to the internet as well as limited to no access to printing and on-site phones..

Jul 17, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 18, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Network Servers

Jun 14, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 14, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 14, 02:30:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..

Duration: 30 minutes

Affected Components: PaperCut

Jun 12, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 12, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 02:30:00 GMT+0
Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 10:30PM EST. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes..