Henderson Collegiate System Status Status - Incident history https://status.hendersoncollegiate.org Henderson Collegiate System Status Sun, 13 Sep 2026 01:00:00 +0000 Network Server Updates Type: Maintenance Affected Components: Network Servers Sep 8, 13:35:40 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour. Type: Maintenance

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:35:40</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour..</p> ]]> Sun, 13 Sep 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmtsppp4007wj1fpq3kznt4gx https://status.hendersoncollegiate.org/maintenance/cmtsppp4007wj1fpq3kznt4gx MS Copier Right - Supplies Issue Type: Incident Affected Components: MS Copier Right Sep 10, 10:37:46 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>10:37:46</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> ]]> Thu, 10 Sep 2026 10:37:46 +0000 https://status.hendersoncollegiate.org/incident/cmtve8mo0032o13lfmk0m3114 https://status.hendersoncollegiate.org/incident/cmtve8mo0032o13lfmk0m3114 MS Copier Left - Misc Issues Type: Incident Affected Components: MS Copier Left Sep 10, 10:25:25 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>10:25:25</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Thu, 10 Sep 2026 10:25:25 +0000 https://status.hendersoncollegiate.org/incident/cmtvdsqwt02ir1blfaew8g9a6 https://status.hendersoncollegiate.org/incident/cmtvdsqwt02ir1blfaew8g9a6 PaperCut Outage Type: Incident Affected Components: HS Copier Left, PaperCut, ES Copier Left, ES Copier Right, HS Copier Right, MS Copier Left, MS Copier Right Sep 10, 10:16:29 GMT+0 - Identified - We are aware of an issue with the print server. that is affecting print jobs campus wide. We are working on a fix and will update you when we have more information. Sep 10, 10:24:09 GMT+0 - Monitoring - We have found the issue and are working on resolution. Sep 10, 09:29:09 GMT+0 - Investigating - The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service. Type: Incident

Affected Components: , , , , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>10:16:29</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue with the print server. that is affecting print jobs campus wide. We are working on a fix and will update you when we have more information. .</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>10:24:09</var> GMT+0</small><br><strong>Monitoring</strong> - We have found the issue and are working on resolution..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>09:29:09</var> GMT+0</small><br><strong>Investigating</strong> - The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service..</p> ]]> Thu, 10 Sep 2026 09:29:09 +0000 https://status.hendersoncollegiate.org/incident/cmtvbsdyu01vc1blf3egi3ru2 https://status.hendersoncollegiate.org/incident/cmtvbsdyu01vc1blf3egi3ru2 HS Copier Right - Jamming Type: Incident Affected Components: HS Copier Right Sep 9, 23:55:24 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>23:55:24</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> ]]> Wed, 9 Sep 2026 23:55:24 +0000 https://status.hendersoncollegiate.org/incident/cmturaj8s0il41apbp42bqo10 https://status.hendersoncollegiate.org/incident/cmturaj8s0il41apbp42bqo10 HS Copier Right - Supplies Issue Type: Incident Affected Components: HS Copier Right Sep 9, 22:49:41 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>22:49:41</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> ]]> Wed, 9 Sep 2026 22:49:41 +0000 https://status.hendersoncollegiate.org/incident/cmtuoy1c60q611mmrkfgwqgvk https://status.hendersoncollegiate.org/incident/cmtuoy1c60q611mmrkfgwqgvk MS Copier Right Issue Type: Incident Duration: 21 minutes Affected Components: MS Copier Right Sep 9, 17:48:59 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 9, 17:28:26 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:48:59</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:28:26</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 9 Sep 2026 17:28:26 +0000 https://status.hendersoncollegiate.org/incident/cmtudgw3n04ph2epbd2t6aaqi https://status.hendersoncollegiate.org/incident/cmtudgw3n04ph2epbd2t6aaqi HS Copier Left Issue Type: Incident Duration: 11 hours and 1 minute Affected Components: HS Copier Left Sep 9, 00:26:23 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 9, 11:27:34 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 11 hours and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>00:26:23</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>11:27:34</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 9 Sep 2026 00:26:23 +0000 https://status.hendersoncollegiate.org/incident/cmttcyjim0dwp1mmrtiyh0d40 https://status.hendersoncollegiate.org/incident/cmttcyjim0dwp1mmrtiyh0d40 MS Copier Left - Misc Issues Type: Incident Duration: 1 day, 6 hours and 27 minutes Affected Components: MS Copier Left Sep 8, 18:02:49 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 10, 00:29:30 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 day, 6 hours and 27 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>18:02:49</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>00:29:30</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 8 Sep 2026 18:02:49 +0000 https://status.hendersoncollegiate.org/incident/cmtsz99gr0ahj0wpqb81frvla https://status.hendersoncollegiate.org/incident/cmtsz99gr0ahj0wpqb81frvla MS Copier Left - Supplies Issue Type: Incident Duration: 27 minutes Affected Components: MS Copier Left Sep 8, 15:55:43 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 8, 16:23:07 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>15:55:43</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:23:07</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Tue, 8 Sep 2026 15:55:43 +0000 https://status.hendersoncollegiate.org/incident/cmtsupsvw00yc1mpb5td8dugh https://status.hendersoncollegiate.org/incident/cmtsupsvw00yc1mpb5td8dugh HS Copier Left Issue Type: Incident Duration: 21 minutes Affected Components: HS Copier Left Sep 8, 15:22:18 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 8, 15:42:58 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>15:22:18</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>15:42:58</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 8 Sep 2026 15:22:18 +0000 https://status.hendersoncollegiate.org/incident/cmtstiuel08m01fpqh60zqgyk https://status.hendersoncollegiate.org/incident/cmtstiuel08m01fpqh60zqgyk HS Copier Right Issue Type: Incident Duration: 49 minutes Affected Components: HS Copier Right Sep 8, 10:51:39 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 8, 11:40:33 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:51:39</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:40:33</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 8 Sep 2026 10:51:39 +0000 https://status.hendersoncollegiate.org/incident/cmtsjus08074b0wnufx7lzjsk https://status.hendersoncollegiate.org/incident/cmtsjus08074b0wnufx7lzjsk MS Copier Left - Misc Issues Type: Incident Duration: 6 hours and 23 minutes Affected Components: MS Copier Left Sep 8, 16:23:05 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 8, 09:59:55 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 8, 13:11:24 GMT+0 - Identified - Someone damaged the staple waste cartridge so a service call needed to be placed. Type: Incident

Duration: 6 hours and 23 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:23:05</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:59:55</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:11:24</var> GMT+0</small><br><strong>Identified</strong> - Someone damaged the staple waste cartridge so a service call needed to be placed. .</p> ]]> Tue, 8 Sep 2026 09:59:55 +0000 https://status.hendersoncollegiate.org/incident/cmtsi090l06o60wnuhpsy5gyd https://status.hendersoncollegiate.org/incident/cmtsi090l06o60wnuhpsy5gyd PaperCut Outage Type: Incident Affected Components: PaperCut Sep 8, 05:24:04 GMT+0 - Investigating - The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service. Sep 8, 05:24:16 GMT+0 - Resolved - PaperCut is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>05:24:04</var> GMT+0</small><br><strong>Investigating</strong> - The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>05:24:16</var> GMT+0</small><br><strong>Resolved</strong> - PaperCut is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 8 Sep 2026 05:24:04 +0000 https://status.hendersoncollegiate.org/incident/cmts85i9704c21mmr18dpe61l https://status.hendersoncollegiate.org/incident/cmts85i9704c21mmr18dpe61l Scheduled Network Firmware Updates Type: Maintenance Duration: 30 minutes Affected Components: Switches Sep 8, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 01:07:31 GMT+0 - Identified - We are planning for a scheduled maintenance on \[September 7th at 9pm\] to update the firmware on the network switches. The update should be fairly quick but internet throughout the building may be intermittently unavailable during the upgrade window. Sep 8, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>01:07:31</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on \[September 7th at 9pm\] to update the firmware on the network switches. The update should be fairly quick but internet throughout the building may be intermittently unavailable during the upgrade window. .</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 8 Sep 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmthywlt60ewz13o1b7ifi163 https://status.hendersoncollegiate.org/maintenance/cmthywlt60ewz13o1b7ifi163 HS Copier Left Issue Type: Incident Duration: 14 hours and 41 minutes Affected Components: HS Copier Left Sep 8, 11:40:12 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 7, 20:59:35 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 14 hours and 41 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:40:12</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:59:35</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Mon, 7 Sep 2026 20:59:35 +0000 https://status.hendersoncollegiate.org/incident/cmtrq4q9200ee1mmrhnezakc0 https://status.hendersoncollegiate.org/incident/cmtrq4q9200ee1mmrhnezakc0 MS Copier Left - Misc Issues Type: Incident Duration: 2 minutes Affected Components: MS Copier Left Sep 3, 15:32:44 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 3, 15:34:46 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:32:44</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:34:46</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Thu, 3 Sep 2026 15:32:44 +0000 https://status.hendersoncollegiate.org/incident/cmtloozx9004u1bo5z530r7ym https://status.hendersoncollegiate.org/incident/cmtloozx9004u1bo5z530r7ym HS Copier Right Issue Type: Incident Duration: 16 hours and 45 minutes Affected Components: HS Copier Right Sep 3, 13:02:56 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 2, 20:18:09 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 16 hours and 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:02:56</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>20:18:09</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 2 Sep 2026 20:18:09 +0000 https://status.hendersoncollegiate.org/incident/cmtkjg6jh066e1anwj9y13nx9 https://status.hendersoncollegiate.org/incident/cmtkjg6jh066e1anwj9y13nx9 HS Copier Left Issue Type: Incident Duration: 21 minutes Affected Components: HS Copier Left Sep 2, 19:18:12 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 2, 19:39:24 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:18:12</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:39:24</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 2 Sep 2026 19:18:12 +0000 https://status.hendersoncollegiate.org/incident/cmtkhb3kt05mx1anw05hypumy https://status.hendersoncollegiate.org/incident/cmtkhb3kt05mx1anw05hypumy MS Copier Left - Supplies Issue Type: Incident Duration: 6 minutes Affected Components: MS Copier Left Sep 2, 17:54:27 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 2, 18:00:03 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>17:54:27</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>18:00:03</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Wed, 2 Sep 2026 17:54:27 +0000 https://status.hendersoncollegiate.org/incident/cmtkebdzf02y21cqt1bzkk4iw https://status.hendersoncollegiate.org/incident/cmtkebdzf02y21cqt1bzkk4iw MS Copier Right - Supplies Issue Type: Incident Duration: 1 hour and 6 minutes Affected Components: MS Copier Right Sep 2, 15:20:34 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 2, 16:26:43 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:20:34</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:26:43</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Wed, 2 Sep 2026 15:20:34 +0000 https://status.hendersoncollegiate.org/incident/cmtk8thw403i61anweqfxvv83 https://status.hendersoncollegiate.org/incident/cmtk8thw403i61anweqfxvv83 MS Copier Left - Misc Issues Type: Incident Duration: 1 hour and 17 minutes Affected Components: MS Copier Left Sep 2, 11:54:24 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 2, 10:37:41 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 1 hour and 17 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>11:54:24</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>10:37:41</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 2 Sep 2026 10:37:41 +0000 https://status.hendersoncollegiate.org/incident/cmtjypp94005b0wlejacszurc https://status.hendersoncollegiate.org/incident/cmtjypp94005b0wlejacszurc MS Copier Left - Supplies Issue Type: Incident Duration: 14 hours and 33 minutes Affected Components: MS Copier Left Sep 1, 21:21:53 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 2, 11:54:26 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 14 hours and 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>21:21:53</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>11:54:26</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Tue, 1 Sep 2026 21:21:53 +0000 https://status.hendersoncollegiate.org/incident/cmtj6ab6s0nhp0wmvj62gqjsk https://status.hendersoncollegiate.org/incident/cmtj6ab6s0nhp0wmvj62gqjsk HS Copier Right Issue Type: Incident Duration: 8 minutes Affected Components: HS Copier Right Sep 1, 20:13:01 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 1, 20:20:59 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>20:13:01</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>20:20:59</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 1 Sep 2026 20:13:01 +0000 https://status.hendersoncollegiate.org/incident/cmtj3tq8y09hu13mfn779jptj https://status.hendersoncollegiate.org/incident/cmtj3tq8y09hu13mfn779jptj ES Copier Left - Jamming Type: Incident Duration: 19 hours and 11 minutes Affected Components: ES Copier Left Sep 1, 17:56:55 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Sep 2, 13:08:11 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Type: Incident

Duration: 19 hours and 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:56:55</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>13:08:11</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> ]]> Tue, 1 Sep 2026 17:56:55 +0000 https://status.hendersoncollegiate.org/incident/cmtiyypbp08i00wmf832dddee https://status.hendersoncollegiate.org/incident/cmtiyypbp08i00wmf832dddee MS Copier Right - Supplies Issue Type: Incident Duration: 2 hours and 34 minutes Affected Components: MS Copier Right Sep 1, 17:47:12 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 1, 20:21:25 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 2 hours and 34 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:47:12</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>20:21:25</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Tue, 1 Sep 2026 17:47:12 +0000 https://status.hendersoncollegiate.org/incident/cmtiym83y0juh1bmvwuzye4u9 https://status.hendersoncollegiate.org/incident/cmtiym83y0juh1bmvwuzye4u9 MS Copier Right Issue Type: Incident Duration: 1 hour and 1 minute Affected Components: MS Copier Right Sep 1, 10:48:00 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 1, 11:49:29 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:48:00</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:49:29</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 1 Sep 2026 10:48:00 +0000 https://status.hendersoncollegiate.org/incident/cmtijn4mx0fe81bmvh98580d3 https://status.hendersoncollegiate.org/incident/cmtijn4mx0fe81bmvh98580d3 Print Server Maintenance Type: Maintenance Duration: 23 minutes Affected Components: HS Copier Left, PaperCut, ES Copier Left, ES Copier Right, HS Copier Right, MS Copier Left, MS Copier Right Aug 27, 18:48:51 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance tonight to install an important security update to our PaperCut printing system that addresses a recently published security vulnerability. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. Aug 28, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 01:22:33 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 23 minutes

Affected Components: , , , , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:48:51</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance tonight to install an important security update to our PaperCut printing system that addresses a recently published security vulnerability. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>01:22:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 28 Aug 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmtbvm8w00cty1apkxq7jdsup https://status.hendersoncollegiate.org/maintenance/cmtbvm8w00cty1apkxq7jdsup Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Middle School Phones, Elementary School Phones, PaperCut, High School Phones, Network Servers, 3CX Phone System Aug 26, 11:49:19 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet, print or access the web. Expected downtime is around 1 hour. Aug 27, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>11:49:19</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet, print or access the web. Expected downtime is around 1 hour..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 27 Aug 2026 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmta16uq8001i1apdzceypao5 https://status.hendersoncollegiate.org/maintenance/cmta16uq8001i1apdzceypao5 Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: PaperCut, Internet, Network Servers Aug 19, 13:47:18 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00 PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour. Aug 20, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>13:47:18</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00 PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Aug 2026 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmt05bmi00mk30zmlyt0m1cic https://status.hendersoncollegiate.org/maintenance/cmt05bmi00mk30zmlyt0m1cic MCNC Emergency Maintenance Type: Maintenance Duration: 6 hours Affected Components: Internet, 3CX Phone System Jul 29, 21:57:51 GMT+0 - Identified - NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31\. Mainly internet and phones will be affected by this maintenance. Jul 31, 04:01:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 10:01:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>21:57:51</var> GMT+0</small><br><strong>Identified</strong> - NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31\. Mainly internet and phones will be affected by this maintenance. .</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>04:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>10:01:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Jul 2026 04:01:00 +0000 https://status.hendersoncollegiate.org/maintenance/cms6mllbd073h0rpfta6at65q https://status.hendersoncollegiate.org/maintenance/cms6mllbd073h0rpfta6at65q [MCNC Maintenance] Firewall Upgrade Type: Maintenance Duration: 5 hours Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System Jun 23, 17:44:43 GMT+0 - Identified - MCNC will be performing a software update on our firewall on July 16th @ 5pm EST. This maintenance will cause an interruption of Internet service. The entire maintenance window has been reserved. Jul 16, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>17:44:43</var> GMT+0</small><br><strong>Identified</strong> - MCNC will be performing a software update on our firewall on July 16th @ 5pm EST. This maintenance will cause an interruption of Internet service. The entire maintenance window has been reserved..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Jul 2026 21:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmqqxpdt0006d2jlp5irgf1ew https://status.hendersoncollegiate.org/maintenance/cmqqxpdt0006d2jlp5irgf1ew Network Server Updates Type: Maintenance Duration: 3 hours and 58 minutes Affected Components: PaperCut, Internet, Network Servers, Access Points, Switches, 3CX Phone System Jun 16, 15:44:24 GMT+0 - Identified - We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed. Jun 24, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 24, 15:58:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 58 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>15:44:24</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>15:58:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 24 Jun 2026 12:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmqgtbpb900f52is00tfyx533 https://status.hendersoncollegiate.org/maintenance/cmqgtbpb900f52is00tfyx533 Network Server Updates Type: Maintenance Duration: 30 minutes Affected Components: Network Servers Jun 4, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 4, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 4, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes..</p> ]]> Thu, 4 Jun 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpwmkknp00dxpgjw9mze99ko https://status.hendersoncollegiate.org/maintenance/cmpwmkknp00dxpgjw9mze99ko Maintenance - Test Notification Type: Maintenance Duration: 5 minutes Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System Jun 2, 14:00:00 GMT+0 - Identified - TEST NOTIFICATION - IGNORE Jun 2, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 2, 14:05:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - TEST NOTIFICATION - IGNORE.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 2 Jun 2026 14:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpwn1fia00v5p5ct0pev307d https://status.hendersoncollegiate.org/maintenance/cmpwn1fia00v5p5ct0pev307d Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 27, 18:00:00 GMT+0 - Identified - This is a test maintenance notification to staff -- please ignore. May 27, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - This is a test maintenance notification to staff -- please ignore. .</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 27 May 2026 18:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpod7yhh04f4p4vcs4vayuzj https://status.hendersoncollegiate.org/maintenance/cmpod7yhh04f4p4vcs4vayuzj Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 23, 19:00:00 GMT+0 - Identified - Please ignore this is a test May 23, 19:00:01 GMT+0 - Identified - Maintenance is now in progress May 23, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please ignore this is a test.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 23 May 2026 19:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmph8brqz00vpqg9x4gm01toy https://status.hendersoncollegiate.org/maintenance/cmph8brqz00vpqg9x4gm01toy Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 23, 13:00:00 GMT+0 - Identified - Please ignore. This is a test. May 23, 13:00:01 GMT+0 - Identified - Maintenance is now in progress May 23, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please ignore. This is a test. .</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 23 May 2026 13:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmph8dmlx00imqnklq1zdkuo0 https://status.hendersoncollegiate.org/maintenance/cmph8dmlx00imqnklq1zdkuo0 Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 22, 18:00:00 GMT+0 - Identified - Please ignore this message May 22, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 22, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please ignore this message .</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 22 May 2026 18:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmph7x9d800pfqg9xtsfto3un https://status.hendersoncollegiate.org/maintenance/cmph7x9d800pfqg9xtsfto3un Network Server Updates Type: Maintenance Duration: 30 minutes Affected Components: Access Points, PaperCut, Internet, ES Copier Left, Switches, ES Copier Right, Network Servers, 3CX Phone System, HS Copier Right, HS Copier Left, MS Copier Left, MS Copier Right May 21, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes. May 21, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 21, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , ,

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 21 May 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpe6ht9m04odqilthr0m69y1 https://status.hendersoncollegiate.org/maintenance/cmpe6ht9m04odqilthr0m69y1 Test Service Status Email Type: Maintenance Duration: 1 hour Affected Components: Internet May 14, 17:00:00 GMT+0 - Identified - This is a test message, no system outage. This email is safe to delete. May 14, 17:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - This is a test message, no system outage. This email is safe to delete..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 14 May 2026 17:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmp5pccga0603npmdkey8j5gb https://status.hendersoncollegiate.org/maintenance/cmp5pccga0603npmdkey8j5gb Network Firewall Upgrade - Critical Patch Type: Maintenance Duration: 12 hours Affected Components: Access Points, Internet, Switches, Network Servers, 3CX Phone System May 14, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 21:00:00 GMT+0 - Identified - **Summary** MCNC will be conducting emergency maintenance to apply a critical security patch (CVE-2026-0265) to our Palo Alto firewalls. This patch addresses a high-severity vulnerability related to VPN authentication bypass. **User Impact** \* **Internet Connectivity:** Users will experience a temporary disruption to internet routing lasting **up to 30 minutes**. • **VPN Services:** Remote access VPNs will be unavailable during the specific upgrade window for your site. **Timeline** While the full maintenance window is reserved until 5:00 AM, the majority of upgrades are expected to be completed **before midnight**. We do not anticipate more than 30 minutes of downtime per individual site. May 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 12 hours

Affected Components: , , , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Summary** MCNC will be conducting emergency maintenance to apply a critical security patch (CVE-2026-0265) to our Palo Alto firewalls. This patch addresses a high-severity vulnerability related to VPN authentication bypass. **User Impact** \* **Internet Connectivity:** Users will experience a temporary disruption to internet routing lasting **up to 30 minutes**. • **VPN Services:** Remote access VPNs will be unavailable during the specific upgrade window for your site. **Timeline** While the full maintenance window is reserved until 5:00 AM, the majority of upgrades are expected to be completed **before midnight**. We do not anticipate more than 30 minutes of downtime per individual site..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 13 May 2026 21:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmp4jj23102vope9rw8htfo9z https://status.hendersoncollegiate.org/maintenance/cmp4jj23102vope9rw8htfo9z Print Server Maintenance Type: Maintenance Duration: 45 minutes Affected Components: PaperCut May 7, 01:00:00 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes. May 7, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 01:45:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmou4asjn009f12j1d64g1dy8 https://status.hendersoncollegiate.org/maintenance/cmou4asjn009f12j1d64g1dy8 Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Network Servers May 7, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour. May 7, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmou4cvie000whioa2ougvyiz https://status.hendersoncollegiate.org/maintenance/cmou4cvie000whioa2ougvyiz Print Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: PaperCut Apr 15, 03:00:00 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. Apr 15, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 15, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. .</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Apr 2026 03:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmnz1ztkz03ynsmfs9p9x84by https://status.hendersoncollegiate.org/maintenance/cmnz1ztkz03ynsmfs9p9x84by Scheduled Firewall Maintenance on Jan. 27th from 5pm-10pm Type: Maintenance Duration: 5 hours Affected Components: Internet Jan 27, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 28, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 27, 22:00:00 GMT+0 - Identified - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. .</p> ]]> Tue, 27 Jan 2026 22:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmkmk2l6a0ich80v8e4cfvnhg https://status.hendersoncollegiate.org/maintenance/cmkmk2l6a0ich80v8e4cfvnhg Winter Storm Precaution: Network Servers Offline Type: Maintenance Duration: 1 day, 19 hours and 57 minutes Affected Components: PaperCut, Internet, ES Copier Left, HS Copier Left, Network Servers, ES Copier Right, HS Copier Right, , MS Copier Left, MS Copier Right, Copiers / Printers → Jan 24, 23:00:00 GMT+0 - Identified - Due to the upcoming winter storm warning, network servers will be proactively shut down tomorrow, January 24th at 6:00 PM EST. This measure is being taken to protect server hardware and data from potential power surges or power spikes caused by severe weather conditions. **While servers are offline, the following services will be unavailable:** * Network authentication * On-site and remote printing **The following services will remain available and are not affected by this shutdown:** * On-campus phone systems * Google services, including email, Google Drive, Docs, Sheets, Slides, and related tools Once the storm has passed and conditions are confirmed to be clear, servers will be powered back on. A follow-up email will be sent when all systems are restored. Thank you for your understanding. Jan 26, 18:56:33 GMT+0 - Completed - Now that the storm warning has cleared, network servers have been powered back on and service restored. Network authentication and printing are now available. Type: Maintenance

Duration: 1 day, 19 hours and 57 minutes

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to the upcoming winter storm warning, network servers will be proactively shut down tomorrow, January 24th at 6:00 PM EST. This measure is being taken to protect server hardware and data from potential power surges or power spikes caused by severe weather conditions. **While servers are offline, the following services will be unavailable:** * Network authentication * On-site and remote printing **The following services will remain available and are not affected by this shutdown:** * On-campus phone systems * Google services, including email, Google Drive, Docs, Sheets, Slides, and related tools Once the storm has passed and conditions are confirmed to be clear, servers will be powered back on. A follow-up email will be sent when all systems are restored. Thank you for your understanding..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>18:56:33</var> GMT+0</small><br><strong>Completed</strong> - Now that the storm warning has cleared, network servers have been powered back on and service restored. Network authentication and printing are now available..</p> ]]> Sat, 24 Jan 2026 23:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmksh3fzm10qi9fxzsifb82eo https://status.hendersoncollegiate.org/maintenance/cmksh3fzm10qi9fxzsifb82eo Network Firewall Upgrade / Installation Type: Maintenance Duration: 45 minutes Affected Components: Elementary School Phones, Access Points, , HS Copier Right, MS Copier Left, Internet, , ES Copier Left, PaperCut, Switches, Network Servers, Middle School Phones, ES Copier Right, 3CX Phone System, HS Copier Left, High School Phones, , MS Copier Right, Network → VoIP Phones → Copiers / Printers → Nov 21, 18:45:00 GMT+0 - Identified - The state is coming on Friday, November 21st to upgrade our on-site firewall to an industry leading firewall to help protect our network. As a result, Internet will be inaccessible starting around 1:45 pm until around 3:45pm. As a result of this maintenance devices will not be able to access the internet, the VoIP phone system will be down and you will be unable to print wirelessly to the copiers on campus. If you need to print, please plan ahead and print before this outage or print once service is restored. If you have an emergency print job, please reach out to your Front Office ops teams for guidance and assistance. Nov 21, 18:45:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully and the firewall has been migrated. We will continue to monitor performance and access over the next few days with MCNC. Please report any changes to the Help Desk at [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>18:45:00</var> GMT+0</small><br><strong>Identified</strong> - The state is coming on Friday, November 21st to upgrade our on-site firewall to an industry leading firewall to help protect our network. As a result, Internet will be inaccessible starting around 1:45 pm until around 3:45pm. As a result of this maintenance devices will not be able to access the internet, the VoIP phone system will be down and you will be unable to print wirelessly to the copiers on campus. If you need to print, please plan ahead and print before this outage or print once service is restored. If you have an emergency print job, please reach out to your Front Office ops teams for guidance and assistance. .</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>18:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully and the firewall has been migrated. We will continue to monitor performance and access over the next few days with MCNC. Please report any changes to the Help Desk at [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).</p> ]]> Fri, 21 Nov 2025 18:45:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmhyz7vgx04e0q5evgh07e6ee https://status.hendersoncollegiate.org/maintenance/cmhyz7vgx04e0q5evgh07e6ee PaperCut Server Transition Type: Maintenance Duration: 1 day, 4 hours and 12 minutes Affected Components: ES Copier Left, PaperCut, HS Copier Left, Network Servers, ES Copier Right, MS Copier Left, HS Copier Right, , MS Copier Right, Copiers / Printers → Oct 16, 22:24:59 GMT+0 - Identified - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. Starting at 8:30 am tomorrow (gradual rollout) you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By 11am, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **All Apple Mac Devices** * Printing is not yet fully enabled. * Please use your school owned Windows device or ask someone who has a Windows device to print for you. * Additional emails will be sent out from the status page ([status.hendersoncollegiate.org](http://status.hendersoncollegiate.org)) and from the email [systemstatus@hendersoncollegiate.org](mailto:systemstatus@hendersoncollegiate.org). Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) Oct 17, 16:12:01 GMT+0 - Completed - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **School Owned Apple Mac Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me MacOS _on printserver_" in your MAc printer options when you go to print. 2. You should no longer see or use the "Follow Me LPD _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your MacOS device you should: 1. Try rebooting your Mac. 2. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 3. Include your phone # and window of availability to manually configure the new print system. 4. Keep an eye on your email or texts. **BYOD Devices** * You will need to download one of the following clients and install it on your device: * Windows: <https://drive.google.com/open?id=1qcX43L2fVz4HsY56jNqQ6FNE9ZWN68zy&usp=drive%5Ffs> * Mac: <https://drive.google.com/open?id=1KTbYr06ez6STu8Ue%5FvAhKZcwtuCElEWI&usp=drive%5Ffs> * After installing you will notice a new "Follow Me" in your printer options when you go to print. * You should no longer see or use / delete the "Follow Me" that references _HCSSERVER02_". Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) Oct 16, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 16, 12:00:00 GMT+0 - Identified - As part of the new server hardware deployment project we will be migrating PaperCut and the Print Servers to the new hardware. The primary outage will occur on October 16th during the teacher workdays. During this time no one will be able to print while we make this transition. Staff are encouraged to test printing when service is restored on October 17th before leaving for the day to ensure any printing over the weekend or Monday morning is successful. Staff who may need to print for October 16th or October 17th are encouraged to print before end of day on October 15th. Type: Maintenance

Duration: 1 day, 4 hours and 12 minutes

Affected Components: , , , , , , , ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>22:24:59</var> GMT+0</small><br><strong>Identified</strong> - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. Starting at 8:30 am tomorrow (gradual rollout) you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By 11am, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **All Apple Mac Devices** * Printing is not yet fully enabled. * Please use your school owned Windows device or ask someone who has a Windows device to print for you. * Additional emails will be sent out from the status page ([status.hendersoncollegiate.org](http://status.hendersoncollegiate.org)) and from the email [systemstatus@hendersoncollegiate.org](mailto:systemstatus@hendersoncollegiate.org). Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:12:01</var> GMT+0</small><br><strong>Completed</strong> - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **School Owned Apple Mac Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me MacOS _on printserver_" in your MAc printer options when you go to print. 2. You should no longer see or use the "Follow Me LPD _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your MacOS device you should: 1. Try rebooting your Mac. 2. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 3. Include your phone # and window of availability to manually configure the new print system. 4. Keep an eye on your email or texts. **BYOD Devices** * You will need to download one of the following clients and install it on your device: * Windows: <https://drive.google.com/open?id=1qcX43L2fVz4HsY56jNqQ6FNE9ZWN68zy&usp=drive%5Ffs> * Mac: <https://drive.google.com/open?id=1KTbYr06ez6STu8Ue%5FvAhKZcwtuCElEWI&usp=drive%5Ffs> * After installing you will notice a new "Follow Me" in your printer options when you go to print. * You should no longer see or use / delete the "Follow Me" that references _HCSSERVER02_". Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of the new server hardware deployment project we will be migrating PaperCut and the Print Servers to the new hardware. The primary outage will occur on October 16th during the teacher workdays. During this time no one will be able to print while we make this transition. Staff are encouraged to test printing when service is restored on October 17th before leaving for the day to ensure any printing over the weekend or Monday morning is successful. Staff who may need to print for October 16th or October 17th are encouraged to print before end of day on October 15th. .</p> ]]> Thu, 16 Oct 2025 12:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cme8tqkw000tyizmstx8xfcjn https://status.hendersoncollegiate.org/maintenance/cme8tqkw000tyizmstx8xfcjn InfiniteCampus Maintenance Type: Maintenance Duration: 2 hours Affected Components: NCSIS / InfiniteCampus Sep 27, 16:00:00 GMT+0 - Identified - InfiniteCampus will be performing an emergency update to Campus Digital Repository (CDR) on Saturday, September 27, 2025 from 11AM-1PM CDT. InfiniteCampus anticipates that this work will result in an approximately 15 minute outage for all customers utilizing CDR during which the servers will be offline while rebooting. Please note that CDR impacts many areas where uploads have been turned on. This includes Online Registration, Campus Instruction and Campus Learning, and other areas where documents are uploaded. Users will not be able to upload or download documents during this period. InfiniteCampus appreciates your patience and understanding while they perform this necessary update. Sep 27, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - InfiniteCampus will be performing an emergency update to Campus Digital Repository (CDR) on Saturday, September 27, 2025 from 11AM-1PM CDT. InfiniteCampus anticipates that this work will result in an approximately 15 minute outage for all customers utilizing CDR during which the servers will be offline while rebooting. Please note that CDR impacts many areas where uploads have been turned on. This includes Online Registration, Campus Instruction and Campus Learning, and other areas where documents are uploaded. Users will not be able to upload or download documents during this period. InfiniteCampus appreciates your patience and understanding while they perform this necessary update..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 27 Sep 2025 16:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmfy3raod00at12fs1ym5j0zd https://status.hendersoncollegiate.org/maintenance/cmfy3raod00at12fs1ym5j0zd