Henderson Collegiate - Notice history

MS Copier Left experiencing degraded performance

100% - uptime

Internet - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.68%

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Mar 2025
Apr 2025
May 2025

Network Servers - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2025
Apr 2025
May 2025

Switches - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2025
Apr 2025
May 2025

Access Points - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2025
Apr 2025
May 2025

3CX Phone System - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2025
Apr 2025
May 2025
98% - uptime

PaperCut - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.26%May · 100.0%

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Mar 2025
Apr 2025
May 2025

HS Copier Left - Operational

98% - uptime
Mar 2025 · 97.11%Apr · 96.25%May · 99.33%

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Mar 2025
Apr 2025
May 2025

HS Copier Right - Operational

96% - uptime
Mar 2025 · 92.56%Apr · 95.01%May · 99.97%

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Mar 2025
Apr 2025
May 2025

MS Copier Left - Degraded performance

98% - uptime
Mar 2025 · 99.18%Apr · 98.51%May · 97.42%

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Mar 2025
Apr 2025
May 2025

MS Copier Right - Operational

98% - uptime
Mar 2025 · 99.69%Apr · 95.79%May · 99.89%

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Mar 2025
Apr 2025
May 2025

ES Copier Left - Operational

99% - uptime
Mar 2025 · 97.23%Apr · 99.28%May · 100.0%

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Mar 2025
Apr 2025
May 2025

ES Copier Right - Operational

99% - uptime
Mar 2025 · 96.93%Apr · 99.28%May · 100.0%

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Mar 2025
Apr 2025
May 2025

RapidIdentity / PowerSchool SIS - Operational

Notice history

May 2025

Firewall Reboot
  • Completed
    May 08, 2025 at 11:15 PM
    Completed
    May 08, 2025 at 11:15 PM
    Maintenance has completed successfully
  • In progress
    May 08, 2025 at 11:00 PM
    In progress
    May 08, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    May 08, 2025 at 11:00 PM
    Planned
    May 08, 2025 at 11:00 PM

    As part of the remediation efforts for internet issues on campus, we are planning to reboot the network firewall around 7pm. This will result in internet being inaccessible on campus for around 10 minutes. This will affect printing as well.

HS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Jamming
  • Identified
    Identified

    A service call has been place for this device. Waiting on a Xerox rep to service.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Supplies Issue
  • Resolved
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Identified
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

Apr 2025

HS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Mar 2025

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    We have identified an issue with the copier and put in a service call. You can still copy on the device but with a cosmetic mark across copies.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2025 to May 2025

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