Henderson Collegiate - Notice history

HS Copier Right experiencing degraded performance

99% - uptime

Internet - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.68%

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Mar 2025
Apr 2025
May 2025

Network Servers - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2025
Apr 2025
May 2025

Switches - Operational

97% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 91.17%

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Mar 2025
Apr 2025
May 2025

Access Points - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.94%

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Mar 2025
Apr 2025
May 2025

3CX Phone System - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.90%

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Mar 2025
Apr 2025
May 2025
98% - uptime

PaperCut - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.26%May · 100.0%

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Mar 2025
Apr 2025
May 2025

HS Copier Left - Operational

98% - uptime
Mar 2025 · 97.11%Apr · 96.25%May · 99.25%

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Mar 2025
Apr 2025
May 2025

HS Copier Right - Degraded performance

96% - uptime
Mar 2025 · 92.56%Apr · 95.01%May · 99.50%

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Mar 2025
Apr 2025
May 2025

MS Copier Left - Operational

98% - uptime
Mar 2025 · 99.18%Apr · 98.51%May · 95.50%

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Mar 2025
Apr 2025
May 2025

MS Copier Right - Operational

97% - uptime
Mar 2025 · 99.69%Apr · 95.79%May · 96.93%

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Mar 2025
Apr 2025
May 2025

ES Copier Left - Operational

97% - uptime
Mar 2025 · 97.23%Apr · 99.28%May · 94.94%

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Mar 2025
Apr 2025
May 2025

ES Copier Right - Operational

99% - uptime
Mar 2025 · 96.93%Apr · 99.28%May · 100.0%

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Mar 2025
Apr 2025
May 2025

RapidIdentity / PowerSchool SIS - Operational

Notice history

May 2025

HS Copier Right - Jamming
  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Network Server Updates
  • Completed
    May 22, 2025 at 4:00 AM
    Completed
    May 22, 2025 at 4:00 AM
    Maintenance has completed successfully
  • Planned
    May 22, 2025 at 1:30 AM
    Planned
    May 22, 2025 at 1:30 AM

    We are planning for a regularly scheduled maintenance of network servers starting around 9:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2.5 hours.

  • In progress
    May 21, 2025 at 7:30 PM
    In progress
    May 21, 2025 at 7:30 PM
    Maintenance is now in progress
MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Apr 2025

HS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Mar 2025

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    We have identified an issue with the copier and put in a service call. You can still copy on the device but with a cosmetic mark across copies.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2025 to May 2025

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