Henderson Collegiate - Status Page

Our investigation indicates that the issues tend to emerge around 8-9 AM daily, and we are currently focusing on network logs and traffic patterns during this timeframe.

Our team conducted an in-depth evaluation of the network backend and physical network closets, collaborating with our tech partners at Emerge as well as MCNC and Meraki.

Through this indepth investigation we’ve identified addition potential configuration adjustments that we believe will optimize network performance and address recent issues we’ve seen. Some of these adjustments involve client routing, and we've implemented changes within Meraki to improve this.

Tonight, we will be rebooting key network devices and infrastructure following these configuration updates to ensure connections are fresh.

We will have on of our technology consultants onsite tomorrow to provide further support and gather additional information as needed so we can return some focus to other daily help desk operations and support.

We will provide further updates as they become available.

We are currently investigating this incident and have tried various different mitigation and remediation efforts to attempt to resolve the issue. Unfortunately, they have not yet been successful. We are continuing to work with external contacts and schools that are experiencing similar issues and are continually monitoring and gathering internal logs to help identify this route cause.

We have identified two key issues with network connectivity that we have spent the day remediating. We believe these two changes will help performance of devices on the network that in testing have shown issue resolution. If you are still noticing network slowness, users are encouraged to reboot their device and monitor for changes. If issues persist, please either text the help desk or email the help desk (helpdesk@hendersoncollegiate.org) and provide more information so we can continue to take next steps.

Several area schools have identified a large outage with internet access that is preventing consistent access to the internet. Internal diagnostics have come back clean in all instances so the issue is being escalated to a third party for further diagnostics and troubleshooting.