Henderson Collegiate System Status - MS Copier Right Issue – Incident details

Media uploads experiencing major outage

MS Copier Right Issue

Resolved
Partial outage
Started 4 months agoLasted 1 day

Affected

Copiers / Printers

Operational from 10:01 AM to 10:01 AM, Partial outage from 10:01 AM to 3:40 PM, Operational from 3:40 PM to 3:40 PM

MS Copier Right

Operational from 10:01 AM to 10:01 AM, Partial outage from 10:01 AM to 3:40 PM, Operational from 3:40 PM to 3:40 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    A service call has been placed for this machine.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.