Henderson Collegiate System Status - Clever Custom Login Instructions Display Error – Incident details

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Clever Custom Login Instructions Display Error

ResolvedDegraded performance27 hours 13 minutes

Affected

Ed Tech Tools

Degraded performance from 12:21 PM to 3:35 PM

Clever → Single Sign-On & Portal

Degraded performance from 12:21 PM to 3:35 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored.

    Action Required:
    If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider.

    For further assistance, please contact support.clever.com.