Henderson Collegiate System Status - Notice history

System Under Maintenance

100% - uptime

Internet - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 99.81%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Network Servers - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Switches - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Access Points - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.
    Please continue to report issues if this copier is still having errors.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Nov 2023

Issues with releasing jobs from Papercut
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a fix for the Papercut issues that resulted in the error releasing jobs and are currently monitoring the result.

    Further steps are being put in place to prevent this issue from happening in the future.

  • Identified
    Identified

    We are currently investigating and identified an issue with releasing jobs from Papercut to any copier.

    Users may be able to send jobs to the queue but not release jobs at this time.

  • Investigating
    Investigating

    We are investigating reports of a Papercut outage that may be preventing users from releasing jobs to the copier.

Internet Outage - Identified
  • Resolved
    Resolved

    MCNC has identified the issue affecting access to the internet and has applied a fix to the region. Internet access should be restored for all users at this time, but we are monitoring any on-going issues with access.

    Please continue to report access issues to the Help Desk if access has not been restored.

  • Update
    Update

    UPDATE: There is an external internet outage affecting most of Eastern NC. It appears that internet lines in the region have been damaged.

    There is no ETA for resolution at this time.

  • Identified
    Identified

    The Help Desk has identified an issue with the Internet.
    Users may not be able to join the network or view webpages.
    Users should continue to monitor this page for updates for when the internet has been restored.

Oct 2023

No notices reported this month

Oct 2023 to Dec 2023

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