Henderson Collegiate System Status - Notice history

Experiencing minor outage

100% - uptime

Internet - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2024
Apr 2024
May 2024

Network Servers - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2024
Apr 2024
May 2024

Switches - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2024
Apr 2024
May 2024

Access Points - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2024
Apr 2024
May 2024

Notice history

May 2024

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Network Server Updates
  • Completed
    May 30, 2024 at 2:00 AM
    Completed
    May 30, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2024 at 12:00 AM
    In progress
    May 30, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2024 at 12:00 AM
    Planned
    May 30, 2024 at 12:00 AM

    We are planning for a scheduled maintenance of network servers starting around 8:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

HS Copier Right Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    The helpdesk is aware that this copier currently does not have a stapler cartridge mechanism. Someone damaged the mechanism and a new one had to be ordered so it will not be able to staple for a few weeks.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Apr 2024

MS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2024

Access Points Outage
  • Investigating
    Investigating

    The Help Desk has received an automated notification that an access point has gone down, resulting in degraded / slow performance or outage that may result in a partial to full internet access issues across campus.

    The Help Desk is investigating and will update this status page with additional information as it becomes available.

  • Resolved
    Resolved

    This is a power outage related to the storm. It has been resolved when power was restored to the building.

Print Server Maintenance
  • Completed
    March 23, 2024 at 12:45 AM
    Completed
    March 23, 2024 at 12:45 AM
    Maintenance has completed successfully
  • In progress
    March 23, 2024 at 12:15 AM
    In progress
    March 23, 2024 at 12:15 AM
    Maintenance is now in progress
  • Planned
    March 23, 2024 at 12:15 AM
    Planned
    March 23, 2024 at 12:15 AM

    The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight around 8:15 PM. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

PaperCut Maintenance Update
  • Completed
    March 14, 2024 at 10:30 PM
    Completed
    March 14, 2024 at 10:30 PM
    Maintenance has completed successfully
  • In progress
    March 14, 2024 at 10:00 PM
    In progress
    March 14, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 14, 2024 at 10:00 PM
    Planned
    March 14, 2024 at 10:00 PM

    We are running security updates for PaperCut starting at 6pm on March 14th. During this time you will be unable to send print jobs to the printer or release jobs.

ES Copier Left Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2024 to May 2024

Next