Henderson Collegiate System Status - Notice history

All systems operational

99.97% uptime

Internet - Operational

99.93% uptime
Jun 2025 · 100.0%Jul · 99.99%Aug · 99.80%

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Jun 2025
Jul 2025
Aug 2025

Network Servers - Operational

99.98% uptime
Jun 2025 · 100.0%Jul · 99.94%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

Switches - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 99.99%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

Access Points - Operational

99.98% uptime
Jun 2025 · 100.0%Jul · 99.94%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025

Notice history

View current status

Aug 2025

MS Copier Right Issue
ResolvedPartial outage2 hours 34 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Supplies Issue
ResolvedMajor outage15 hours 2 minutes
  • ResolvedUTC

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • IdentifiedUTC

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

HS Copier Right Issue
ResolvedPartial outage1 hour 35 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
ResolvedPartial outage1 hour 17 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Jamming
ResolvedDegraded performance19 hours 23 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Jul 2025

MS Copier Right Issue
ResolvedPartial outage2 hours 50 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Left Issue
ResolvedPartial outage1 hour 47 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Right Issue
ResolvedPartial outage1 hour 49 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

JUL24
Network Server Updates
CompletedMaintenance2 hours
  • CompletedJuly 24, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 24, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 24, 2025 at 2:00 AMUTC

    We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

HS Copier Right - Jamming
ResolvedDegraded performance38 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Jun 2025

Access Points Outage
ResolvedDegraded performance3 hours 57 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Power outage related to the storm. Systems are operating under expected parameters but will continue to monitor.

  • InvestigatingUTC

    The Help Desk has received an automated notification that an access point has gone down, resulting in degraded / slow performance or outage that may result in a partial to full internet access issues across campus.

    The Help Desk is investigating and will update this status page with additional information as it becomes available.

JUN14
Network Server Updates
CompletedMaintenance2 hours
  • CompletedJune 14, 2025 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progressJune 14, 2025 at 2:30 AMUTC
    Maintenance is now in progress
  • PlannedJune 14, 2025 at 2:30 AMUTC

    We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

JUN12
Print Server Maintenance
CompletedMaintenance30 minutes
  • CompletedJune 12, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 12, 2025 at 2:30 AMUTC
    Maintenance is now in progress
  • PlannedJune 12, 2025 at 2:30 AMUTC

    The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 10:30PM EST. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

MS Copier Left - Misc Issues
ResolvedPartial outage23 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
ResolvedPartial outage2 hours 45 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

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