Notice history

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Operational

May 2024

Resolved
May 31, 2024 at 12:45 PM
Resolved
May 31, 2024 at 12:45 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
May 31, 2024 at 12:37 PM
Investigating
May 31, 2024 at 12:37 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Network Server Updates

Completed
May 30, 2024 at 2:00 AM
Completed
May 30, 2024 at 2:00 AM
Maintenance has completed successfully
In progress
May 30, 2024 at 12:00 AM
In progress
May 30, 2024 at 12:00 AM
Maintenance is now in progress
Planned
May 30, 2024 at 12:00 AM
Planned
May 30, 2024 at 12:00 AM
We are planning for a scheduled maintenance of network servers starting around 8:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

Resolved
May 30, 2024 at 12:30 PM
Resolved
May 30, 2024 at 12:30 PM
This incident has been resolved.
Investigating
May 29, 2024 at 8:39 PM
Investigating
May 29, 2024 at 8:39 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
June 04, 2024 at 12:53 PM
Resolved
June 04, 2024 at 12:53 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Identified
May 30, 2024 at 9:55 PM
Identified
May 30, 2024 at 9:55 PM
The helpdesk is aware that this copier currently does not have a stapler cartridge mechanism. Someone damaged the mechanism and a new one had to be ordered so it will not be able to staple for a few weeks.
Investigating
May 29, 2024 at 5:25 PM
Investigating
May 29, 2024 at 5:25 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
May 28, 2024 at 5:59 PM
Resolved
May 28, 2024 at 5:59 PM
The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

Please continue to submit requests for jamming for this device if the issue is not resolved.
Investigating
May 28, 2024 at 5:44 PM
Investigating
May 28, 2024 at 5:44 PM
The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

No more tickets are required for issues related to jamming at this time.

Apr 2024

Resolved
April 30, 2024 at 7:20 PM
Resolved
April 30, 2024 at 7:20 PM
The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

Please continue to submit requests for jamming for this device if the issue is not resolved.
Investigating
April 30, 2024 at 12:33 PM
Investigating
April 30, 2024 at 12:33 PM
The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

No more tickets are required for issues related to jamming at this time.

Resolved
April 29, 2024 at 1:59 PM
Resolved
April 29, 2024 at 1:59 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
April 29, 2024 at 1:36 PM
Investigating
April 29, 2024 at 1:36 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
April 29, 2024 at 12:48 PM
Resolved
April 29, 2024 at 12:48 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
April 29, 2024 at 12:23 PM
Investigating
April 29, 2024 at 12:23 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
April 29, 2024 at 3:54 PM
Resolved
April 29, 2024 at 3:54 PM
The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

Please continue to submit requests for jamming for this device if the issue is not resolved.
Investigating
April 29, 2024 at 12:18 PM
Investigating
April 29, 2024 at 12:18 PM
The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

No more tickets are required for issues related to jamming at this time.

Resolved
April 26, 2024 at 6:49 PM
Resolved
April 26, 2024 at 6:49 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
April 26, 2024 at 5:27 PM
Investigating
April 26, 2024 at 5:27 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2024

Investigating
March 28, 2024 at 1:57 AM
Investigating
March 28, 2024 at 1:57 AM
The Help Desk has received an automated notification that an access point has gone down, resulting in degraded / slow performance or outage that may result in a partial to full internet access issues across campus.

The Help Desk is investigating and will update this status page with additional information as it becomes available.
Resolved
March 28, 2024 at 1:20 AM
Resolved
March 28, 2024 at 1:20 AM
This is a power outage related to the storm. It has been resolved when power was restored to the building.

Print Server Maintenance

Completed
March 23, 2024 at 12:45 AM
Completed
March 23, 2024 at 12:45 AM
Maintenance has completed successfully
In progress
March 23, 2024 at 12:15 AM
In progress
March 23, 2024 at 12:15 AM
Maintenance is now in progress
Planned
March 23, 2024 at 12:15 AM
Planned
March 23, 2024 at 12:15 AM
The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight around 8:15 PM. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

PaperCut Maintenance Update

Completed
March 14, 2024 at 10:30 PM
Completed
March 14, 2024 at 10:30 PM
Maintenance has completed successfully
In progress
March 14, 2024 at 10:00 PM
In progress
March 14, 2024 at 10:00 PM
Maintenance is now in progress
Planned
March 14, 2024 at 10:00 PM
Planned
March 14, 2024 at 10:00 PM
We are running security updates for PaperCut starting at 6pm on March 14th. During this time you will be unable to send print jobs to the printer or release jobs.

Resolved
March 11, 2024 at 7:50 PM
Resolved
March 11, 2024 at 7:50 PM
This incident has been resolved.
Investigating
March 11, 2024 at 4:27 PM
Investigating
March 11, 2024 at 4:27 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
March 01, 2024 at 4:18 PM
Resolved
March 01, 2024 at 4:18 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
March 01, 2024 at 2:59 PM
Investigating
March 01, 2024 at 2:59 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2024 to May 2024

Henderson Collegiate - Notice history

All systems operational

Notice history

May 2024

Apr 2024

Mar 2024