Henderson Collegiate System Status Status - Incident history https://status.hendersoncollegiate.org Henderson Collegiate System Status Tue, 29 Sep 2026 16:18:28 +0000 Middle School Phones outage Type: Incident Duration: 32 minutes Affected Components: Middle School Phones Sep 29, 16:18:28 GMT+0 - Investigating - There is an issue with the Middle School Phone System that may be causing an issue with users being able to make or receive calls. This incident was created by an automated monitoring service. The Help Desk has been notified and an update will be published with more information as it's available. Sep 29, 16:50:27 GMT+0 - Resolved - Middle School Phones is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:18:28</var> GMT+0</small><br><strong>Investigating</strong> - There is an issue with the Middle School Phone System that may be causing an issue with users being able to make or receive calls. This incident was created by an automated monitoring service. The Help Desk has been notified and an update will be published with more information as it's available..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:50:27</var> GMT+0</small><br><strong>Resolved</strong> - Middle School Phones is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 29 Sep 2026 16:18:28 +0000 https://status.hendersoncollegiate.org/incident/cmumvrybv04d31ao4nu62yit3 https://status.hendersoncollegiate.org/incident/cmumvrybv04d31ao4nu62yit3 Elementary School Phones outage Type: Incident Duration: 3 hours and 35 minutes Affected Components: Elementary School Phones Sep 29, 15:22:27 GMT+0 - Investigating - There is an issue with the Elementary School Phone System that may be causing an issue with users being able to make or receive calls. This incident was created by an automated monitoring service. The Help Desk has been notified and an update will be published with more information as it's available. Sep 29, 18:57:27 GMT+0 - Resolved - Elementary School Phones is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 hours and 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>15:22:27</var> GMT+0</small><br><strong>Investigating</strong> - There is an issue with the Elementary School Phone System that may be causing an issue with users being able to make or receive calls. This incident was created by an automated monitoring service. The Help Desk has been notified and an update will be published with more information as it's available..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>18:57:27</var> GMT+0</small><br><strong>Resolved</strong> - Elementary School Phones is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 29 Sep 2026 15:22:27 +0000 https://status.hendersoncollegiate.org/incident/cmumtrx0906x80wobbjezmzm8 https://status.hendersoncollegiate.org/incident/cmumtrx0906x80wobbjezmzm8 Elementary School Phones outage Type: Incident Duration: 17 minutes Affected Components: Elementary School Phones Sep 29, 14:27:26 GMT+0 - Investigating - There is an issue with the Elementary School Phone System that may be causing an issue with users being able to make or receive calls. This incident was created by an automated monitoring service. The Help Desk has been notified and an update will be published with more information as it's available. Sep 29, 14:44:26 GMT+0 - Resolved - Elementary School Phones is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:27:26</var> GMT+0</small><br><strong>Investigating</strong> - There is an issue with the Elementary School Phone System that may be causing an issue with users being able to make or receive calls. This incident was created by an automated monitoring service. The Help Desk has been notified and an update will be published with more information as it's available..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:44:26</var> GMT+0</small><br><strong>Resolved</strong> - Elementary School Phones is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 29 Sep 2026 14:27:26 +0000 https://status.hendersoncollegiate.org/incident/cmumrt686069d13obs29ihes0 https://status.hendersoncollegiate.org/incident/cmumrt686069d13obs29ihes0 ES Copier Right - Jamming Type: Incident Affected Components: ES Copier Right Sep 29, 14:16:39 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:16:39</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> ]]> Tue, 29 Sep 2026 14:16:39 +0000 https://status.hendersoncollegiate.org/incident/cmumrfaef03m71bnleq9lvebc https://status.hendersoncollegiate.org/incident/cmumrfaef03m71bnleq9lvebc ES Copier Left - Jamming Type: Incident Duration: 2 hours and 57 minutes Affected Components: ES Copier Left Sep 29, 14:14:37 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Sep 29, 17:11:25 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Type: Incident

Duration: 2 hours and 57 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>14:14:37</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>17:11:25</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> ]]> Tue, 29 Sep 2026 14:14:37 +0000 https://status.hendersoncollegiate.org/incident/cmumrcokz03mf13o4gaqfkb4g https://status.hendersoncollegiate.org/incident/cmumrcokz03mf13o4gaqfkb4g RapidIdentity outage Type: Incident Duration: 10 minutes Affected Components: RapidIdentity Sep 29, 03:12:38 GMT+0 - Investigating - RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 29, 03:22:38 GMT+0 - Resolved - RapidIdentity is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>03:12:38</var> GMT+0</small><br><strong>Investigating</strong> - RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>03:22:38</var> GMT+0</small><br><strong>Resolved</strong> - RapidIdentity is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 29 Sep 2026 03:12:38 +0000 https://status.hendersoncollegiate.org/incident/cmum3pcyn003j0wmoh00yf324 https://status.hendersoncollegiate.org/incident/cmum3pcyn003j0wmoh00yf324 NCSIS / InfiniteCampus outage Type: Incident Duration: 10 minutes Affected Components: NCSIS / InfiniteCampus Sep 29, 03:12:37 GMT+0 - Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service. Sep 29, 03:22:37 GMT+0 - Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>03:12:37</var> GMT+0</small><br><strong>Investigating</strong> - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>03:22:37</var> GMT+0</small><br><strong>Resolved</strong> - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 29 Sep 2026 03:12:37 +0000 https://status.hendersoncollegiate.org/incident/cmum3pc4z001t1bmoohrr5r9t https://status.hendersoncollegiate.org/incident/cmum3pc4z001t1bmoohrr5r9t MS Copier Right - Supplies Issue Type: Incident Duration: 11 minutes Affected Components: MS Copier Right Sep 28, 19:25:10 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 28, 19:35:55 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:25:10</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:35:55</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Mon, 28 Sep 2026 19:25:10 +0000 https://status.hendersoncollegiate.org/incident/cmuln072i01191rn6babq5bxc https://status.hendersoncollegiate.org/incident/cmuln072i01191rn6babq5bxc HS Copier Left - Supplies Issue Type: Incident Duration: 21 minutes Affected Components: HS Copier Left Sep 28, 19:13:57 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Sep 28, 19:34:45 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:13:57</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:34:45</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Mon, 28 Sep 2026 19:13:57 +0000 https://status.hendersoncollegiate.org/incident/cmulmls6i014813pgg8wv64oa https://status.hendersoncollegiate.org/incident/cmulmls6i014813pgg8wv64oa MS Copier Left - Misc Issues Type: Incident Duration: 55 minutes Affected Components: MS Copier Left Sep 28, 18:39:15 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 28, 19:34:23 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>18:39:15</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:34:23</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Mon, 28 Sep 2026 18:39:15 +0000 https://status.hendersoncollegiate.org/incident/cmulld5qm00jw0wpgsldd6hg2 https://status.hendersoncollegiate.org/incident/cmulld5qm00jw0wpgsldd6hg2 MS Copier Right Issue Type: Incident Duration: 35 minutes Affected Components: MS Copier Right Sep 28, 14:12:33 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 28, 13:37:29 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>14:12:33</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>13:37:29</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Mon, 28 Sep 2026 13:37:29 +0000 https://status.hendersoncollegiate.org/incident/cmulal34a02mr13pc2u5wvqoq https://status.hendersoncollegiate.org/incident/cmulal34a02mr13pc2u5wvqoq Print Server Maintenance Type: Maintenance Duration: 2 hours and 15 minutes Affected Components: PaperCut Sep 26, 13:00:00 GMT+0 - Identified - The Print Server and PaperCut will be undergoing un-scheduled maintenance from 9:00 am to 9:45am. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes. Sep 26, 13:14:00 GMT+0 - Identified - Maintenance is now in progress. Sep 26, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 26, 14:01:56 GMT+0 - Identified - Maintenance is still ongoing. An additional update will come once completed. Sep 26, 15:14:31 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 15 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing un-scheduled maintenance from 9:00 am to 9:45am. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:14:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:01:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still ongoing. An additional update will come once completed..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:14:31</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 26 Sep 2026 13:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmuiewnbv0cv41bpieajbo6by https://status.hendersoncollegiate.org/maintenance/cmuiewnbv0cv41bpieajbo6by RapidIdentity outage Type: Incident Duration: 3 hours Affected Components: RapidIdentity Sep 26, 05:22:38 GMT+0 - Investigating - RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 26, 08:22:38 GMT+0 - Resolved - RapidIdentity is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>05:22:38</var> GMT+0</small><br><strong>Investigating</strong> - RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:22:38</var> GMT+0</small><br><strong>Resolved</strong> - RapidIdentity is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 26 Sep 2026 05:22:38 +0000 https://status.hendersoncollegiate.org/incident/cmuhy0zr808j31mpiypq4yog6 https://status.hendersoncollegiate.org/incident/cmuhy0zr808j31mpiypq4yog6 NCSIS / InfiniteCampus outage Type: Incident Duration: 3 hours Affected Components: NCSIS / InfiniteCampus Sep 26, 05:22:37 GMT+0 - Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service. Sep 26, 08:22:37 GMT+0 - Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>05:22:37</var> GMT+0</small><br><strong>Investigating</strong> - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:22:37</var> GMT+0</small><br><strong>Resolved</strong> - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 26 Sep 2026 05:22:37 +0000 https://status.hendersoncollegiate.org/incident/cmuhy0z4o089513lba65idalg https://status.hendersoncollegiate.org/incident/cmuhy0z4o089513lba65idalg Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: PaperCut, Internet, Network Servers, Access Points, Switches, 3CX Phone System Sep 22, 14:02:20 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM on Friday September 25th. During this time devices may be unable to connect to the internet, access the web, print or the school phones may be inaccessible for use. Expected downtime is around 1 hour. Sep 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 26, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>14:02:20</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM on Friday September 25th. During this time devices may be unable to connect to the internet, access the web, print or the school phones may be inaccessible for use. Expected downtime is around 1 hour..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 26 Sep 2026 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmucqtx5o1hif0wrup4q7whbx https://status.hendersoncollegiate.org/maintenance/cmucqtx5o1hif0wrup4q7whbx HS Copier Right Issue Type: Incident Duration: 2 days, 17 hours and 46 minutes Affected Components: HS Copier Right Sep 25, 18:52:06 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 28, 12:38:12 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 2 days, 17 hours and 46 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>18:52:06</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>12:38:12</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Fri, 25 Sep 2026 18:52:06 +0000 https://status.hendersoncollegiate.org/incident/cmuhbi4aj02yr1mpirf41fus4 https://status.hendersoncollegiate.org/incident/cmuhbi4aj02yr1mpirf41fus4 HS Copier Left - Jamming Type: Incident Affected Components: HS Copier Left Sep 25, 14:18:41 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Sep 25, 14:18:20 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:18:41</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:18:20</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> ]]> Fri, 25 Sep 2026 14:18:20 +0000 https://status.hendersoncollegiate.org/incident/cmuh1q1s100781ap9jk7v0hrx https://status.hendersoncollegiate.org/incident/cmuh1q1s100781ap9jk7v0hrx HS Copier Left - Jamming Type: Incident Duration: 10 minutes Affected Components: HS Copier Left Sep 25, 14:06:52 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Sep 25, 14:17:12 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:06:52</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:17:12</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> ]]> Fri, 25 Sep 2026 14:06:52 +0000 https://status.hendersoncollegiate.org/incident/cmuh1bb9q003o13lbo0snht0z https://status.hendersoncollegiate.org/incident/cmuh1bb9q003o13lbo0snht0z HS Copier Right Issue Type: Incident Duration: 1 hour and 6 minutes Affected Components: HS Copier Right Sep 25, 12:36:44 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 25, 13:42:22 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>12:36:44</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>13:42:22</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Fri, 25 Sep 2026 12:36:44 +0000 https://status.hendersoncollegiate.org/incident/cmugy3eao12hw13qmgyssfyah https://status.hendersoncollegiate.org/incident/cmugy3eao12hw13qmgyssfyah Print Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: PaperCut Sep 24, 21:27:22 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 9:00 PM on September 24th. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. Sep 25, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 25, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>21:27:22</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 9:00 PM on September 24th. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 25 Sep 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmug1lxnh00qh0wpoayodkpfg https://status.hendersoncollegiate.org/maintenance/cmug1lxnh00qh0wpoayodkpfg HS Copier Right - Jamming Type: Incident Duration: 17 hours and 44 minutes Affected Components: HS Copier Right Sep 24, 19:58:24 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Sep 25, 13:42:20 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Type: Incident

Duration: 17 hours and 44 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>19:58:24</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>13:42:20</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> ]]> Thu, 24 Sep 2026 19:58:24 +0000 https://status.hendersoncollegiate.org/incident/cmufyfitd00lm0vpl8h2y6q47 https://status.hendersoncollegiate.org/incident/cmufyfitd00lm0vpl8h2y6q47 HS Copier Left Issue Type: Incident Duration: 3 hours and 19 minutes Affected Components: HS Copier Left Sep 24, 11:15:16 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 24, 14:34:07 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 3 hours and 19 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>11:15:16</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>14:34:07</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Thu, 24 Sep 2026 11:15:16 +0000 https://status.hendersoncollegiate.org/incident/cmuffqs0k09bb1mrgo6rdpi6d https://status.hendersoncollegiate.org/incident/cmuffqs0k09bb1mrgo6rdpi6d HS Copier Left Issue Type: Incident Duration: 23 minutes Affected Components: HS Copier Left Sep 23, 18:00:47 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 23, 18:23:38 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>18:00:47</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>18:23:38</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 23 Sep 2026 18:00:47 +0000 https://status.hendersoncollegiate.org/incident/cmueesfcp01kw1mqm1zdyp2as https://status.hendersoncollegiate.org/incident/cmueesfcp01kw1mqm1zdyp2as HS Copier Right - Supplies Issue Type: Incident Duration: 4 hours and 35 minutes Affected Components: HS Copier Right Sep 23, 20:01:59 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Sep 23, 15:26:49 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Type: Incident

Duration: 4 hours and 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>20:01:59</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:26:49</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> ]]> Wed, 23 Sep 2026 15:26:49 +0000 https://status.hendersoncollegiate.org/incident/cmue9afgy000213mxu0vt27eb https://status.hendersoncollegiate.org/incident/cmue9afgy000213mxu0vt27eb MS Copier Right Issue Type: Incident Duration: 50 minutes Affected Components: MS Copier Right Sep 23, 15:01:16 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Sep 23, 15:51:21 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:01:16</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:51:21</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 23 Sep 2026 15:01:16 +0000 https://status.hendersoncollegiate.org/incident/cmue8dk5x002v1nqnca1nsj5h https://status.hendersoncollegiate.org/incident/cmue8dk5x002v1nqnca1nsj5h HS Copier Left Issue Type: Incident Duration: 1 hour and 48 minutes Affected Components: HS Copier Left Sep 23, 15:50:14 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 23, 14:02:11 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 1 hour and 48 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:50:14</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:02:11</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 23 Sep 2026 14:02:11 +0000 https://status.hendersoncollegiate.org/incident/cmue69kyy03xb1bqh2zw2whru https://status.hendersoncollegiate.org/incident/cmue69kyy03xb1bqh2zw2whru MS Copier Left - Misc Issues Type: Incident Duration: 11 minutes Affected Components: MS Copier Left Sep 23, 12:55:18 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 23, 12:44:16 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:55:18</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:44:16</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 23 Sep 2026 12:44:16 +0000 https://status.hendersoncollegiate.org/incident/cmue3hdhe02x31nqhyo7uapdz https://status.hendersoncollegiate.org/incident/cmue3hdhe02x31nqhyo7uapdz HS Copier Left Issue Type: Incident Duration: 23 minutes Affected Components: HS Copier Left Sep 22, 18:03:28 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Sep 22, 17:40:46 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>18:03:28</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>17:40:46</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Tue, 22 Sep 2026 17:40:46 +0000 https://status.hendersoncollegiate.org/incident/cmucymtp602qy1bnzkmla4qec https://status.hendersoncollegiate.org/incident/cmucymtp602qy1bnzkmla4qec Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Middle School Phones, Elementary School Phones, PaperCut, Internet, ES Copier Left, ES Copier Right, HS Copier Right, High School Phones, HS Copier Left, MS Copier Left, Network Servers, Access Points, Switches, 3CX Phone System, MS Copier Right Sep 19, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 19, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 15, 13:05:17 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM on September 18th. During this time devices may be unable to connect to the internet, print, make phone calls or access the web. Expected downtime is around 1 hour. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>13:05:17</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM on September 18th. During this time devices may be unable to connect to the internet, print, make phone calls or access the web. Expected downtime is around 1 hour..</p> ]]> Sat, 19 Sep 2026 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmu2oplip00mj1nmy00h4rs2f https://status.hendersoncollegiate.org/maintenance/cmu2oplip00mj1nmy00h4rs2f Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Network Servers Sep 8, 13:35:40 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour. Sep 13, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 13, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:35:40</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 13 Sep 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmtsppp4007wj1fpq3kznt4gx https://status.hendersoncollegiate.org/maintenance/cmtsppp4007wj1fpq3kznt4gx Scheduled Network Firmware Updates Type: Maintenance Duration: 30 minutes Affected Components: Switches Sep 8, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 01:07:31 GMT+0 - Identified - We are planning for a scheduled maintenance on \[September 7th at 9pm\] to update the firmware on the network switches. The update should be fairly quick but internet throughout the building may be intermittently unavailable during the upgrade window. Sep 8, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>01:07:31</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on \[September 7th at 9pm\] to update the firmware on the network switches. The update should be fairly quick but internet throughout the building may be intermittently unavailable during the upgrade window. .</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 8 Sep 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmthywlt60ewz13o1b7ifi163 https://status.hendersoncollegiate.org/maintenance/cmthywlt60ewz13o1b7ifi163 Print Server Maintenance Type: Maintenance Duration: 23 minutes Affected Components: HS Copier Left, PaperCut, ES Copier Left, ES Copier Right, HS Copier Right, MS Copier Left, MS Copier Right Aug 27, 18:48:51 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance tonight to install an important security update to our PaperCut printing system that addresses a recently published security vulnerability. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. Aug 28, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 01:22:33 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 23 minutes

Affected Components: , , , , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:48:51</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance tonight to install an important security update to our PaperCut printing system that addresses a recently published security vulnerability. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>01:22:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 28 Aug 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmtbvm8w00cty1apkxq7jdsup https://status.hendersoncollegiate.org/maintenance/cmtbvm8w00cty1apkxq7jdsup Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Middle School Phones, Elementary School Phones, PaperCut, High School Phones, Network Servers, 3CX Phone System Aug 26, 11:49:19 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet, print or access the web. Expected downtime is around 1 hour. Aug 27, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>11:49:19</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet, print or access the web. Expected downtime is around 1 hour..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 27 Aug 2026 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmta16uq8001i1apdzceypao5 https://status.hendersoncollegiate.org/maintenance/cmta16uq8001i1apdzceypao5 Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: PaperCut, Internet, Network Servers Aug 19, 13:47:18 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00 PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour. Aug 20, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>13:47:18</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00 PM tonight. During this time devices may be unable to connect to the internet, access the web or print. Expected downtime is around 1 hour..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Aug 2026 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmt05bmi00mk30zmlyt0m1cic https://status.hendersoncollegiate.org/maintenance/cmt05bmi00mk30zmlyt0m1cic MCNC Emergency Maintenance Type: Maintenance Duration: 6 hours Affected Components: Internet, 3CX Phone System Jul 29, 21:57:51 GMT+0 - Identified - NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31\. Mainly internet and phones will be affected by this maintenance. Jul 31, 04:01:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 10:01:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>21:57:51</var> GMT+0</small><br><strong>Identified</strong> - NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31\. Mainly internet and phones will be affected by this maintenance. .</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>04:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>10:01:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Jul 2026 04:01:00 +0000 https://status.hendersoncollegiate.org/maintenance/cms6mllbd073h0rpfta6at65q https://status.hendersoncollegiate.org/maintenance/cms6mllbd073h0rpfta6at65q [MCNC Maintenance] Firewall Upgrade Type: Maintenance Duration: 5 hours Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System Jun 23, 17:44:43 GMT+0 - Identified - MCNC will be performing a software update on our firewall on July 16th @ 5pm EST. This maintenance will cause an interruption of Internet service. The entire maintenance window has been reserved. Jul 16, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>17:44:43</var> GMT+0</small><br><strong>Identified</strong> - MCNC will be performing a software update on our firewall on July 16th @ 5pm EST. This maintenance will cause an interruption of Internet service. The entire maintenance window has been reserved..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Jul 2026 21:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmqqxpdt0006d2jlp5irgf1ew https://status.hendersoncollegiate.org/maintenance/cmqqxpdt0006d2jlp5irgf1ew Network Server Updates Type: Maintenance Duration: 3 hours and 58 minutes Affected Components: PaperCut, Internet, Network Servers, Access Points, Switches, 3CX Phone System Jun 16, 15:44:24 GMT+0 - Identified - We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed. Jun 24, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 24, 15:58:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 58 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>15:44:24</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>15:58:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 24 Jun 2026 12:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmqgtbpb900f52is00tfyx533 https://status.hendersoncollegiate.org/maintenance/cmqgtbpb900f52is00tfyx533 Network Server Updates Type: Maintenance Duration: 30 minutes Affected Components: Network Servers Jun 4, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 4, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 4, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes..</p> ]]> Thu, 4 Jun 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpwmkknp00dxpgjw9mze99ko https://status.hendersoncollegiate.org/maintenance/cmpwmkknp00dxpgjw9mze99ko Maintenance - Test Notification Type: Maintenance Duration: 5 minutes Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System Jun 2, 14:00:00 GMT+0 - Identified - TEST NOTIFICATION - IGNORE Jun 2, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 2, 14:05:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - TEST NOTIFICATION - IGNORE.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 2 Jun 2026 14:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpwn1fia00v5p5ct0pev307d https://status.hendersoncollegiate.org/maintenance/cmpwn1fia00v5p5ct0pev307d Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 27, 18:00:00 GMT+0 - Identified - This is a test maintenance notification to staff -- please ignore. May 27, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - This is a test maintenance notification to staff -- please ignore. .</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 27 May 2026 18:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpod7yhh04f4p4vcs4vayuzj https://status.hendersoncollegiate.org/maintenance/cmpod7yhh04f4p4vcs4vayuzj Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 23, 19:00:00 GMT+0 - Identified - Please ignore this is a test May 23, 19:00:01 GMT+0 - Identified - Maintenance is now in progress May 23, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please ignore this is a test.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 23 May 2026 19:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmph8brqz00vpqg9x4gm01toy https://status.hendersoncollegiate.org/maintenance/cmph8brqz00vpqg9x4gm01toy Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 23, 13:00:00 GMT+0 - Identified - Please ignore. This is a test. May 23, 13:00:01 GMT+0 - Identified - Maintenance is now in progress May 23, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please ignore. This is a test. .</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 23 May 2026 13:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmph8dmlx00imqnklq1zdkuo0 https://status.hendersoncollegiate.org/maintenance/cmph8dmlx00imqnklq1zdkuo0 Test Maintenance - Ignore Type: Maintenance Duration: 1 hour Affected Components: Internet, Network Servers, Access Points, Switches, 3CX Phone System May 22, 18:00:00 GMT+0 - Identified - Please ignore this message May 22, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 22, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please ignore this message .</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 22 May 2026 18:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmph7x9d800pfqg9xtsfto3un https://status.hendersoncollegiate.org/maintenance/cmph7x9d800pfqg9xtsfto3un Network Server Updates Type: Maintenance Duration: 30 minutes Affected Components: Access Points, PaperCut, Internet, ES Copier Left, Switches, ES Copier Right, Network Servers, 3CX Phone System, HS Copier Right, HS Copier Left, MS Copier Left, MS Copier Right May 21, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes. May 21, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 21, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , ,

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 30 minutes..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 21 May 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmpe6ht9m04odqilthr0m69y1 https://status.hendersoncollegiate.org/maintenance/cmpe6ht9m04odqilthr0m69y1 Test Service Status Email Type: Maintenance Duration: 1 hour Affected Components: Internet May 14, 17:00:00 GMT+0 - Identified - This is a test message, no system outage. This email is safe to delete. May 14, 17:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - This is a test message, no system outage. This email is safe to delete..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 14 May 2026 17:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmp5pccga0603npmdkey8j5gb https://status.hendersoncollegiate.org/maintenance/cmp5pccga0603npmdkey8j5gb Network Firewall Upgrade - Critical Patch Type: Maintenance Duration: 12 hours Affected Components: Access Points, Internet, Switches, Network Servers, 3CX Phone System May 14, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 21:00:00 GMT+0 - Identified - **Summary** MCNC will be conducting emergency maintenance to apply a critical security patch (CVE-2026-0265) to our Palo Alto firewalls. This patch addresses a high-severity vulnerability related to VPN authentication bypass. **User Impact** \* **Internet Connectivity:** Users will experience a temporary disruption to internet routing lasting **up to 30 minutes**. • **VPN Services:** Remote access VPNs will be unavailable during the specific upgrade window for your site. **Timeline** While the full maintenance window is reserved until 5:00 AM, the majority of upgrades are expected to be completed **before midnight**. We do not anticipate more than 30 minutes of downtime per individual site. May 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 12 hours

Affected Components: , , , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Summary** MCNC will be conducting emergency maintenance to apply a critical security patch (CVE-2026-0265) to our Palo Alto firewalls. This patch addresses a high-severity vulnerability related to VPN authentication bypass. **User Impact** \* **Internet Connectivity:** Users will experience a temporary disruption to internet routing lasting **up to 30 minutes**. • **VPN Services:** Remote access VPNs will be unavailable during the specific upgrade window for your site. **Timeline** While the full maintenance window is reserved until 5:00 AM, the majority of upgrades are expected to be completed **before midnight**. We do not anticipate more than 30 minutes of downtime per individual site..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 13 May 2026 21:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmp4jj23102vope9rw8htfo9z https://status.hendersoncollegiate.org/maintenance/cmp4jj23102vope9rw8htfo9z Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Network Servers May 7, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour. May 7, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 9:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmou4cvie000whioa2ougvyiz https://status.hendersoncollegiate.org/maintenance/cmou4cvie000whioa2ougvyiz Print Server Maintenance Type: Maintenance Duration: 45 minutes Affected Components: PaperCut May 7, 01:00:00 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes. May 7, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 01:45:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 45 minutes..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 01:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmou4asjn009f12j1d64g1dy8 https://status.hendersoncollegiate.org/maintenance/cmou4asjn009f12j1d64g1dy8 Print Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: PaperCut Apr 15, 03:00:00 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. Apr 15, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 15, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. .</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Apr 2026 03:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmnz1ztkz03ynsmfs9p9x84by https://status.hendersoncollegiate.org/maintenance/cmnz1ztkz03ynsmfs9p9x84by Scheduled Firewall Maintenance on Jan. 27th from 5pm-10pm Type: Maintenance Duration: 5 hours Affected Components: Internet Jan 27, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 28, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 27, 22:00:00 GMT+0 - Identified - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. .</p> ]]> Tue, 27 Jan 2026 22:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmkmk2l6a0ich80v8e4cfvnhg https://status.hendersoncollegiate.org/maintenance/cmkmk2l6a0ich80v8e4cfvnhg