Henderson Collegiate System Status - MS Copier Left - Misc Issues – Incident details

HS Copier Right experiencing partial outage

MS Copier Left - Misc Issues

Resolved
Major outage
Started 6 months agoLasted 6 days

Affected

Copiers / Printers

Operational from 4:37 PM to 4:37 PM, Partial outage from 4:37 PM to 5:34 PM, Major outage from 5:34 PM to 4:15 PM, Operational from 4:15 PM to 4:15 PM

MS Copier Left

Operational from 4:37 PM to 4:37 PM, Partial outage from 4:37 PM to 5:34 PM, Major outage from 5:34 PM to 4:15 PM, Operational from 4:15 PM to 4:15 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    This devices was damaged and a service call is out to Xerox to aide in repairing.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.