Henderson Collegiate System Status - Notice history

All systems operational

100.0% uptime

Internet - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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Network Servers - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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Switches - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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Access Points - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
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Notice history

View current status

May 2024

MS Copier Left - Misc Issues
ResolvedPartial outage8 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MAY30
Network Server Updates
CompletedMaintenance2 hours
  • CompletedMay 30, 2024 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 30, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 30, 2024 at 12:00 AMUTC

    We are planning for a scheduled maintenance of network servers starting around 8:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

HS Copier Right Issue
ResolvedPartial outage15 hours 50 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
ResolvedPartial outage139 hours 28 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • IdentifiedUTC

    The helpdesk is aware that this copier currently does not have a stapler cartridge mechanism. Someone damaged the mechanism and a new one had to be ordered so it will not be able to staple for a few weeks.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
ResolvedDegraded performance15 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Apr 2024

MS Copier Right - Jamming
ResolvedDegraded performance6 hours 47 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

HS Copier Right Issue
ResolvedPartial outage23 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
ResolvedPartial outage24 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
ResolvedDegraded performance3 hours 36 minutes
  • ResolvedUTC

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • InvestigatingUTC

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Misc Issues
ResolvedPartial outage1 hour 21 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Mar 2024

Access Points Outage
ResolvedDegraded performance
  • InvestigatingUTC

    The Help Desk has received an automated notification that an access point has gone down, resulting in degraded / slow performance or outage that may result in a partial to full internet access issues across campus.

    The Help Desk is investigating and will update this status page with additional information as it becomes available.

  • ResolvedUTC

    This is a power outage related to the storm. It has been resolved when power was restored to the building.

MAR23
Print Server Maintenance
CompletedMaintenance30 minutes
  • CompletedMarch 23, 2024 at 12:45 AMUTC
    Maintenance has completed successfully
  • In progressMarch 23, 2024 at 12:15 AMUTC
    Maintenance is now in progress
  • PlannedMarch 23, 2024 at 12:15 AMUTC

    The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight around 8:15 PM. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

MAR14
PaperCut Maintenance Update
CompletedMaintenance30 minutes
  • CompletedMarch 14, 2024 at 10:30 PMUTC
    Maintenance has completed successfully
  • In progressMarch 14, 2024 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedMarch 14, 2024 at 10:00 PMUTC

    We are running security updates for PaperCut starting at 6pm on March 14th. During this time you will be unable to send print jobs to the printer or release jobs.

ES Copier Left Issue
ResolvedPartial outage3 hours 22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
ResolvedPartial outage1 hour 18 minutes
  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

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