Henderson Collegiate System Status - HS Copier Right Issue – Incident details

All systems operational

HS Copier Right Issue

Resolved
Partial outage
Started 18 days agoLasted 3 days

Affected

Copiers / Printers

Operational from 10:46 AM to 10:46 AM, Partial outage from 10:46 AM to 2:18 PM, Operational from 2:18 PM to 2:18 PM

HS Copier Right

Operational from 10:46 AM to 10:46 AM, Partial outage from 10:46 AM to 2:18 PM, Operational from 2:18 PM to 2:18 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    We have placed a service call with Xerox to have the stapler issue looked at. Please do not use staple jobs on the HS Right copier at this time.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.