Henderson Collegiate System Status - MS Copier Left - Misc Issues – Incident details

All systems operational

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MS Copier Left - Misc Issues

ResolvedMajor outage143 hours 37 minutes

Affected

Copiers / Printers

Partial outage from 4:37 PM to 5:34 PM, Major outage from 5:34 PM to 4:15 PM, Operational from 4:15 PM to 4:15 PM

MS Copier Left

Partial outage from 4:37 PM to 5:34 PM, Major outage from 5:34 PM to 4:15 PM, Operational from 4:15 PM to 4:15 PM

  • ResolvedUTC

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • IdentifiedUTC

    This devices was damaged and a service call is out to Xerox to aide in repairing.

  • InvestigatingUTC

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.