Henderson Collegiate System Status - MS Copier Left - Misc Issues – Incident details

Experiencing partially degraded performance

MS Copier Left - Misc Issues

Identified
Partial outage
Started about 13 hours ago

Affected

Copiers / Printers

Operational from 1:46 PM to 1:46 PM, Partial outage from 1:46 PM to 1:54 PM, Degraded performance from 1:54 PM to 12:00 AM

MS Copier Left

Operational from 1:46 PM to 1:46 PM, Partial outage from 1:46 PM to 1:54 PM, Degraded performance from 1:54 PM to 12:00 AM

Updates
  • Identified
    Identified

    We are continuing to work on a fix for this incident. The technician did not successfully repair it the last time he was out, so we placed another service call.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.