Henderson Collegiate System Status - HS Copier Right Issue – Incident details

All systems operational

HS Copier Right Issue

Resolved
Degraded performance
Started 4 days agoLasted 3 days

Affected

Copiers / Printers

Operational from 12:14 PM to 12:14 PM, Partial outage from 12:14 PM to 1:15 PM, Degraded performance from 1:15 PM to 1:59 PM, Operational from 1:59 PM to 1:59 PM

HS Copier Right

Operational from 12:14 PM to 12:14 PM, Partial outage from 12:14 PM to 1:15 PM, Degraded performance from 1:15 PM to 1:59 PM, Operational from 1:59 PM to 1:59 PM

Updates
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    This copier is functional but is leaving black artifacts on the pages it prints. Service call is in for the unit to address the issue.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.