Henderson Collegiate System Status - HS Copier Left - Jamming – Incident details

All systems operational

HS Copier Left - Jamming

Resolved
Major outage
Started 4 days agoLasted 4 days

Affected

Copiers / Printers

Operational from 12:04 AM to 12:04 AM, Degraded performance from 12:04 AM to 12:59 PM, Major outage from 12:59 PM to 1:59 PM, Operational from 1:59 PM to 1:59 PM

HS Copier Left

Operational from 12:04 AM to 12:04 AM, Degraded performance from 12:04 AM to 12:59 PM, Major outage from 12:59 PM to 1:59 PM, Operational from 1:59 PM to 1:59 PM

Updates
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Identified
    Identified

    There is a part on this machine that is damaged. A service call has been placed to address the jamming.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.