Henderson Collegiate System Status - MS Copier Right Issue – Incident details

All systems operational

MS Copier Right Issue

Resolved
Major outage
Started 22 days agoLasted 5 days

Affected

Copiers / Printers

Operational from 1:28 PM to 1:28 PM, Partial outage from 1:28 PM to 1:37 PM, Major outage from 1:37 PM to 6:53 PM, Operational from 6:53 PM to 6:53 PM

MS Copier Right

Operational from 1:28 PM to 1:28 PM, Partial outage from 1:28 PM to 1:37 PM, Major outage from 1:37 PM to 6:53 PM, Operational from 6:53 PM to 6:53 PM

Updates
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Update
    Update

    We are continuing to work on a fix for this incident. Machine has been repaired with Xerox and needs to be re-enrolled with Papercut.

  • Identified
    Identified

    We have identified a software issue that requires a Xerox technician to resolve. A service call has been placed.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.