Henderson Collegiate System Status - MS Copier Right Issue – Incident details

Experiencing minor outage

MS Copier Right Issue

Resolved
Major outage
Started about 1 year agoLasted about 23 hours

Affected

Copiers / Printers

Operational from 4:43 PM to 4:43 PM, Partial outage from 4:43 PM to 5:59 PM, Major outage from 5:59 PM to 3:29 PM, Operational from 3:29 PM to 3:29 PM

MS Copier Right

Operational from 4:43 PM to 4:43 PM, Partial outage from 4:43 PM to 5:59 PM, Major outage from 5:59 PM to 3:29 PM, Operational from 3:29 PM to 3:29 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    We have put in a service call for this copier to get it repaired.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.