Henderson Collegiate System Status - HS Copier Right Issue – Incident details

Experiencing minor outage

HS Copier Right Issue

Resolved
Partial outage
Started over 1 year agoLasted 1 day

Affected

Copiers / Printers

Operational from 11:34 AM to 11:34 AM, Partial outage from 11:34 AM to 3:07 PM, Operational from 3:07 PM to 3:07 PM

HS Copier Right

Operational from 11:34 AM to 11:34 AM, Partial outage from 11:34 AM to 3:07 PM, Operational from 3:07 PM to 3:07 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    We have identified an issue with the copier and put in a service call. You can still copy on the device but with a cosmetic mark across copies.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.