Henderson Collegiate System Status - Issues with releasing jobs from Papercut – Incident details

All systems operational

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Issues with releasing jobs from Papercut

ResolvedMajor outage3 hours 34 minutes

Affected

Copiers / Printers

Major outage from 2:19 PM to 5:53 PM

PaperCut

Major outage from 2:19 PM to 5:53 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have implemented a fix for the Papercut issues that resulted in the error releasing jobs and are currently monitoring the result.

    Further steps are being put in place to prevent this issue from happening in the future.

  • IdentifiedUTC

    We are currently investigating and identified an issue with releasing jobs from Papercut to any copier.

    Users may be able to send jobs to the queue but not release jobs at this time.

  • InvestigatingUTC

    We are investigating reports of a Papercut outage that may be preventing users from releasing jobs to the copier.