Henderson Collegiate System Status - Notice history

System Under Maintenance

100% - uptime

Internet - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Network Servers - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Switches - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Access Points - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Notice history

Sep 2026

Scheduled Network Firmware Updates
Scheduled for September 08, 2026 at 1:00 AM – 1:00 AMUTC
  • Planned
    September 01, 2026 at 1:07 AMUTC
    Planned
    September 01, 2026 at 1:07 AMUTC

    We are planning for a scheduled maintenance on [September 7th at 9pm] to update the firmware on the network switches.

    The update should be fairly quick but internet throughout the building may be intermittently unavailable during the upgrade window.

MS Copier Left - Misc Issues
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Supplies Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Identified
    UTC
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

HS Copier Right Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Left - Jamming
  • Investigating
    UTC
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Aug 2026

HS Copier Right Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

PaperCut Outage
  • Resolved
    UTC
    Resolved
    PaperCut is now operational! This update was created by an automated monitoring service.
  • Investigating
    UTC
    Investigating
    The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service.
Print Server Maintenance
  • Completed
    August 28, 2026 at 1:22 AMUTC
    Completed
    August 28, 2026 at 1:22 AMUTC
    Maintenance has completed successfully.
  • In progress
    August 28, 2026 at 1:00 AMUTC
    In progress
    August 28, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 27, 2026 at 6:48 PMUTC
    Planned
    August 27, 2026 at 6:48 PMUTC

    The Print Server and PaperCut will be undergoing scheduled maintenance tonight to install an important security update to our PaperCut printing system that addresses a recently published security vulnerability. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

HS Copier Right Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Jul 2026

HS Copier Right Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Jamming
  • Resolved
    UTC
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    UTC
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MCNC Emergency Maintenance
  • Completed
    July 31, 2026 at 10:01 AMUTC
    Completed
    July 31, 2026 at 10:01 AMUTC
    Maintenance has completed successfully
  • In progress
    July 31, 2026 at 4:01 AMUTC
    In progress
    July 31, 2026 at 4:01 AMUTC
    Maintenance is now in progress
  • Planned
    July 29, 2026 at 9:57 PMUTC
    Planned
    July 29, 2026 at 9:57 PMUTC

    NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31. Mainly internet and phones will be affected by this maintenance.

RapidIdentity outage
  • Resolved
    UTC
    Resolved

    RapidIdentity is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service.

Jul 2026 to Sep 2026

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