Henderson Collegiate System Status - Notice history

HS Copier Right experiencing partial outage

100% - uptime

Internet - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Network Servers - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Switches - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Access Points - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Notice history

Aug 2026

HS Copier Right Issue
  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
  • Investigating
    UTC
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Teacher Pages unavailable for some students
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status updates.

MS Copier Left - Misc Issues
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Jul 2026

HS Copier Right Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Jamming
  • Resolved
    UTC
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    UTC
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MCNC Emergency Maintenance
  • Completed
    July 31, 2026 at 10:01 AMUTC
    Completed
    July 31, 2026 at 10:01 AMUTC
    Maintenance has completed successfully
  • In progress
    July 31, 2026 at 4:01 AMUTC
    In progress
    July 31, 2026 at 4:01 AMUTC
    Maintenance is now in progress
  • Planned
    July 29, 2026 at 9:57 PMUTC
    Planned
    July 29, 2026 at 9:57 PMUTC

    NCREN Engineers will be performing circuit maintenance on the core router in Rocky Mount. This maintenance will cause an interruption in service for our location. They have reserved the entire maintenance window listed in this email. Please plan accordingly as the planned maintenance could go until 6am on Friday, July 31. Mainly internet and phones will be affected by this maintenance.

RapidIdentity outage
  • Resolved
    UTC
    Resolved

    RapidIdentity is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service.

Jun 2026

Network Server Updates
  • Completed
    June 24, 2026 at 3:58 PMUTC
    Completed
    June 24, 2026 at 3:58 PMUTC
    Maintenance has completed successfully.
  • In progress
    June 24, 2026 at 12:00 PMUTC
    In progress
    June 24, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 16, 2026 at 3:44 PMUTC
    Planned
    June 16, 2026 at 3:44 PMUTC

    We are planning for a scheduled major security upgrade of network servers starting on Wednesday, June 24th. During this time devices may be unable to connect to the internet, access the web, print or on-site phones may not function until server updates have completed.

RapidIdentity outage
  • Resolved
    UTC
    Resolved

    RapidIdentity is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    RapidIdentity cannot be accessed at the moment. This incident was created by an automated monitoring service.

NCSIS / InfiniteCampus outage
  • Resolved
    UTC
    Resolved
    NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service.
  • Investigating
    UTC
    Investigating
    NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service.
NCSIS / InfiniteCampus outage
  • Resolved
    UTC
    Resolved
    NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service.
  • Investigating
    UTC
    Investigating
    NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service.
Canvas Login Issues
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

Jun 2026 to Aug 2026

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