MS Copier Right experiencing degraded performance

MS Copier Right - Jamming
  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Network

100.0% uptime
Internet
100.0% uptime
30 days ago
Today

Network Servers

100.0% uptime
30 days ago
Today

Switches

100.0% uptime
30 days ago
Today

Access Points

100.0% uptime
30 days ago
Today
Copiers / Printers
99.36% uptime
PaperCut
99.97% uptime
30 days ago
Today

HS Copier Left

98.66% uptime
30 days ago
Today

HS Copier Right

99.54% uptime
30 days ago
Today

MS Copier Left

99.72% uptime
30 days ago
Today

MS Copier Right

98.68% uptime
30 days ago
Today

ES Copier Left

99.76% uptime
30 days ago
Today

ES Copier Right

99.22% uptime
30 days ago
Today

Google

Operational

Google Search

Operational

Gmail

Operational

Google Drive

Operational

Google Docs

Operational

Google Calendar

Operational

Google Classroom

Operational

Google Chat

Operational

RapidIdentity / PowerSchool SIS

Operational

School Website

Operational

Third Party: Finalsite → Additional Components → Finalsite Support (Phone Support and Tickets)

Operational

Third Party: Finalsite → Composer CMS (Content Management System) → Composer US East

Operational

Recent notices

May 18, 2024

May 17, 2024

MS Copier Right - Jamming
  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Supplies Issue
  • Resolved
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Identified
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

May 16, 2024

PaperCut Outage
  • Resolved
    Resolved

    Users are now able to log in to the copier to release print jobs. This incident should be resolved.

  • Identified
    Identified

    We are aware of an issue with PaperCut that is preventing users from being able to release jobs on the copiers. Users are still able to send/queue jobs to be printed at a later time. We are actively working to resolve the issue.

HS Copier Left Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

May 15, 2024

May 14, 2024

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

May 13, 2024

MS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

May 12, 2024

Show notice history