Henderson Collegiate - MS Copier Left - Misc Issues – Incident details

Experiencing minor outage

MS Copier Left - Misc Issues

Resolved
Partial outage
Started about 1 month agoLasted about 1 hour

Affected

Copiers / Printers

Operational from 12:52 PM to 12:52 PM, Partial outage from 12:52 PM to 2:08 PM, Operational from 2:08 PM to 2:08 PM

MS Copier Left

Operational from 12:52 PM to 12:52 PM, Partial outage from 12:52 PM to 2:08 PM, Operational from 2:08 PM to 2:08 PM

Updates
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    The machine needs staples replaced and the Help Desk is working with the Front Office to confirm if replacements were ordered so we can refill.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.