Henderson Collegiate - Papercut Not Releasing Jobs – Incident details

Experiencing minor outage

Papercut Not Releasing Jobs

Resolved
Operational
Started about 1 month agoLasted about 3 hours

Affected

Copiers / Printers

Major outage from 12:29 PM to 2:35 PM, Operational from 2:35 PM to 3:55 PM

PaperCut

Major outage from 12:29 PM to 2:35 PM, Operational from 2:35 PM to 3:55 PM

HS Copier Left

Major outage from 12:29 PM to 2:35 PM, Operational from 2:35 PM to 3:55 PM

HS Copier Right

Major outage from 12:29 PM to 2:35 PM, Operational from 2:35 PM to 3:55 PM

MS Copier Left

Major outage from 12:29 PM to 2:35 PM, Operational from 2:35 PM to 3:55 PM

MS Copier Right

Major outage from 12:29 PM to 2:35 PM, Operational from 2:35 PM to 3:55 PM

Updates
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue where jobs appear on the copier but are not releasing and printing on the copier. No additional tickets are needed.