Henderson Collegiate - Papercut Not Releasing Jobs – Incident details

Experiencing minor outage

Papercut Not Releasing Jobs

Resolved
Major outage
Started about 1 month agoLasted about 1 hour

Affected

Copiers / Printers

Major outage from 3:43 PM to 4:42 PM

PaperCut

Major outage from 3:43 PM to 4:42 PM

HS Copier Left

Major outage from 3:43 PM to 4:42 PM

HS Copier Right

Major outage from 3:43 PM to 4:42 PM

MS Copier Left

Major outage from 3:43 PM to 4:42 PM

MS Copier Right

Major outage from 3:43 PM to 4:42 PM

Updates
  • Resolved
    Resolved

    There was no issue.

  • Investigating
    Investigating

    There are reports of Papercut not releasing jobs from the print queue on copiers. We are aware and beginning initial investigation as to why this is occurring. Right now jobs cannot be released while we investigate. No copier tickets are needed.