Henderson Collegiate System Status Status - Incident history https://status.hendersoncollegiate.org Henderson Collegiate System Status Wed, 25 Mar 2026 10:01:42 +0000 MS Copier Right Issue Type: Incident Duration: 1 day, 5 hours and 39 minutes Affected Components: MS Copier Right Mar 26, 15:40:30 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Mar 25, 19:54:48 GMT+0 - Identified - A service call has been placed for this machine. Mar 25, 10:01:42 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 1 day, 5 hours and 39 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>15:40:30</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>19:54:48</var> GMT+0</small><br><strong>Identified</strong> - A service call has been placed for this machine. .</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>10:01:42</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 25 Mar 2026 10:01:42 +0000 https://status.hendersoncollegiate.org/incident/cmn5vj9vq0aeeb836nkrh6tsh https://status.hendersoncollegiate.org/incident/cmn5vj9vq0aeeb836nkrh6tsh HS Copier Right Issue Type: Incident Duration: 3 hours and 20 minutes Affected Components: HS Copier Right Mar 24, 14:05:36 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 24, 17:25:36 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 3 hours and 20 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>14:05:36</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>17:25:36</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 24 Mar 2026 14:05:36 +0000 https://status.hendersoncollegiate.org/incident/cmn4ot2tr03b4uv5wkzt638zx https://status.hendersoncollegiate.org/incident/cmn4ot2tr03b4uv5wkzt638zx HS Copier Right Issue Type: Incident Duration: 1 hour and 2 minutes Affected Components: HS Copier Right Mar 23, 16:33:03 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 23, 17:35:03 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>16:33:03</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>17:35:03</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Mon, 23 Mar 2026 16:33:03 +0000 https://status.hendersoncollegiate.org/incident/cmn3emva0075kj3tybbm2mgnv https://status.hendersoncollegiate.org/incident/cmn3emva0075kj3tybbm2mgnv MS Copier Right Issue Type: Incident Duration: 44 minutes Affected Components: MS Copier Right Mar 20, 12:29:50 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 20, 13:13:43 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>12:29:50</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>13:13:43</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Fri, 20 Mar 2026 12:29:50 +0000 https://status.hendersoncollegiate.org/incident/cmmyvmins001qu34k32q78k4j https://status.hendersoncollegiate.org/incident/cmmyvmins001qu34k32q78k4j HS Copier Left - Supplies Issue Type: Incident Duration: 1 hour and 11 minutes Affected Components: HS Copier Left Mar 20, 10:49:41 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Mar 20, 12:00:14 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>10:49:41</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>12:00:14</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> ]]> Fri, 20 Mar 2026 10:49:41 +0000 https://status.hendersoncollegiate.org/incident/cmmys1qce01na10lhgbaxfbka https://status.hendersoncollegiate.org/incident/cmmys1qce01na10lhgbaxfbka HS Copier Right - Jamming Type: Incident Duration: 3 hours and 13 minutes Affected Components: HS Copier Right Mar 19, 17:34:53 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Mar 19, 14:22:06 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Type: Incident

Duration: 3 hours and 13 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>17:34:53</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>14:22:06</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> ]]> Thu, 19 Mar 2026 14:22:06 +0000 https://status.hendersoncollegiate.org/incident/cmmxk71sg01ejyxut5prph3ej https://status.hendersoncollegiate.org/incident/cmmxk71sg01ejyxut5prph3ej MS Copier Left - Misc Issues Type: Incident Duration: 3 hours and 29 minutes Affected Components: MS Copier Left Mar 19, 17:34:23 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Mar 19, 14:04:53 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 3 hours and 29 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>17:34:23</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>14:04:53</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Thu, 19 Mar 2026 14:04:53 +0000 https://status.hendersoncollegiate.org/incident/cmmxjkwvv0170b3zea3q8s8cb https://status.hendersoncollegiate.org/incident/cmmxjkwvv0170b3zea3q8s8cb MS Copier Right - Jamming Type: Incident Duration: 5 hours and 47 minutes Affected Components: MS Copier Right Mar 19, 11:44:29 GMT+0 - Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time. Mar 19, 17:31:44 GMT+0 - Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved. Type: Incident

Duration: 5 hours and 47 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>11:44:29</var> GMT+0</small><br><strong>Investigating</strong> - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>17:31:44</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..</p> ]]> Thu, 19 Mar 2026 11:44:29 +0000 https://status.hendersoncollegiate.org/incident/cmmxekcu4008b64mixh1jbaq9 https://status.hendersoncollegiate.org/incident/cmmxekcu4008b64mixh1jbaq9 HS Copier Right - Supplies Issue Type: Incident Duration: 1 hour and 50 minutes Affected Components: HS Copier Right Mar 19, 12:27:38 GMT+0 - Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. Mar 19, 10:37:39 GMT+0 - Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>12:27:38</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>10:37:39</var> GMT+0</small><br><strong>Identified</strong> - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .</p> ]]> Thu, 19 Mar 2026 10:37:39 +0000 https://status.hendersoncollegiate.org/incident/cmmxc6ep6046hzd6fv3koeu26 https://status.hendersoncollegiate.org/incident/cmmxc6ep6046hzd6fv3koeu26 MS Copier Right Issue Type: Incident Duration: 52 minutes Affected Components: MS Copier Right Mar 18, 18:21:20 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Mar 18, 17:29:43 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Type: Incident

Duration: 52 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>18:21:20</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>17:29:43</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> ]]> Wed, 18 Mar 2026 17:29:43 +0000 https://status.hendersoncollegiate.org/incident/cmmwbggop004u4xze4xhtc50x https://status.hendersoncollegiate.org/incident/cmmwbggop004u4xze4xhtc50x HS Copier Right Issue Type: Incident Duration: 3 hours and 42 minutes Affected Components: HS Copier Right Mar 18, 12:03:24 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 18, 15:45:07 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 3 hours and 42 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>12:03:24</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>15:45:07</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 18 Mar 2026 12:03:24 +0000 https://status.hendersoncollegiate.org/incident/cmmvzstlp028vu1pm8e7je3jx https://status.hendersoncollegiate.org/incident/cmmvzstlp028vu1pm8e7je3jx MS Copier Left - Misc Issues Type: Incident Duration: 1 hour and 7 minutes Affected Components: MS Copier Left Mar 17, 16:35:10 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 17, 17:41:46 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>16:35:10</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:41:46</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 17 Mar 2026 16:35:10 +0000 https://status.hendersoncollegiate.org/incident/cmmuu2h0y01etyfiozgvot0us https://status.hendersoncollegiate.org/incident/cmmuu2h0y01etyfiozgvot0us HS Copier Right Issue Type: Incident Duration: 2 hours and 41 minutes Affected Components: HS Copier Right Mar 17, 15:11:21 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 17, 17:52:50 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 2 hours and 41 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>15:11:21</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:52:50</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 17 Mar 2026 15:11:21 +0000 https://status.hendersoncollegiate.org/incident/cmmur2ofb00u34hyh29276ikq https://status.hendersoncollegiate.org/incident/cmmur2ofb00u34hyh29276ikq MS Copier Right Issue Type: Incident Duration: 39 minutes Affected Components: MS Copier Right Mar 17, 13:48:12 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 17, 14:27:00 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:48:12</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>14:27:00</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 17 Mar 2026 13:48:12 +0000 https://status.hendersoncollegiate.org/incident/cmmuo3qrd04da914dd3pwc9kd https://status.hendersoncollegiate.org/incident/cmmuo3qrd04da914dd3pwc9kd HS Copier Left Issue Type: Incident Duration: 1 hour and 26 minutes Affected Components: HS Copier Left Mar 17, 11:03:26 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 17, 12:29:15 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 26 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>11:03:26</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>12:29:15</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 17 Mar 2026 11:03:26 +0000 https://status.hendersoncollegiate.org/incident/cmmui7urt02gdwv6z7i0epupi https://status.hendersoncollegiate.org/incident/cmmui7urt02gdwv6z7i0epupi MS Copier Right Issue Type: Incident Duration: 1 hour and 29 minutes Affected Components: MS Copier Right Mar 17, 11:00:29 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 17, 12:28:59 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 29 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>11:00:29</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>12:28:59</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Tue, 17 Mar 2026 11:00:29 +0000 https://status.hendersoncollegiate.org/incident/cmmui42ab01zg914d15f9vqfn https://status.hendersoncollegiate.org/incident/cmmui42ab01zg914d15f9vqfn HS Copier Right Issue Type: Incident Duration: 3 hours and 17 minutes Affected Components: HS Copier Right Mar 13, 13:55:54 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 13, 17:12:29 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 3 hours and 17 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>13:55:54</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>17:12:29</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Fri, 13 Mar 2026 13:55:54 +0000 https://status.hendersoncollegiate.org/incident/cmmoym90h09v36o3wxbfmgh97 https://status.hendersoncollegiate.org/incident/cmmoym90h09v36o3wxbfmgh97 HS Copier Right Issue Type: Incident Duration: 3 minutes Affected Components: HS Copier Right Mar 12, 13:18:07 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 12, 13:21:31 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>13:18:07</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>13:21:31</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Thu, 12 Mar 2026 13:18:07 +0000 https://status.hendersoncollegiate.org/incident/cmmnhtt1o07a85dpmqryqjx9t https://status.hendersoncollegiate.org/incident/cmmnhtt1o07a85dpmqryqjx9t HS Copier Right Issue Type: Incident Duration: 1 hour and 31 minutes Affected Components: HS Copier Right Mar 12, 10:56:16 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 12, 12:27:31 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>10:56:16</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>12:27:31</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Thu, 12 Mar 2026 10:56:16 +0000 https://status.hendersoncollegiate.org/incident/cmmncrdj600yo11xagx9rs1a7 https://status.hendersoncollegiate.org/incident/cmmncrdj600yo11xagx9rs1a7 MS Copier Left - Misc Issues Type: Incident Duration: 41 minutes Affected Components: MS Copier Left Mar 11, 17:20:23 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 11, 18:00:58 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:20:23</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:00:58</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 11 Mar 2026 17:20:23 +0000 https://status.hendersoncollegiate.org/incident/cmmmb1ib708esxu1kal5epf7e https://status.hendersoncollegiate.org/incident/cmmmb1ib708esxu1kal5epf7e HS Copier Left Issue Type: Incident Duration: 1 hour and 1 minute Affected Components: HS Copier Left Mar 11, 10:58:44 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 11, 12:00:08 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>10:58:44</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>12:00:08</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Wed, 11 Mar 2026 10:58:44 +0000 https://status.hendersoncollegiate.org/incident/cmmlxepb002lyxu1k64nymbt6 https://status.hendersoncollegiate.org/incident/cmmlxepb002lyxu1k64nymbt6 NCSIS / InfiniteCampus outage Type: Incident Duration: 10 minutes Affected Components: NCSIS / InfiniteCampus Mar 10, 02:42:01 GMT+0 - Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service. Mar 10, 02:52:02 GMT+0 - Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>02:42:01</var> GMT+0</small><br><strong>Investigating</strong> - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>02:52:02</var> GMT+0</small><br><strong>Resolved</strong> - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 10 Mar 2026 02:42:01 +0000 https://status.hendersoncollegiate.org/incident/cmmk082q80913s850dii03pux https://status.hendersoncollegiate.org/incident/cmmk082q80913s850dii03pux HS Copier Right Issue Type: Incident Duration: 1 hour and 4 minutes Affected Components: HS Copier Right Mar 9, 10:47:10 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 9, 11:51:10 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:47:10</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:51:10</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Mon, 9 Mar 2026 10:47:10 +0000 https://status.hendersoncollegiate.org/incident/cmmj2446u01pls850z2i28ubv https://status.hendersoncollegiate.org/incident/cmmj2446u01pls850z2i28ubv MS Copier Left - Misc Issues Type: Incident Duration: 3 days, 3 hours and 29 minutes Affected Components: MS Copier Left Mar 6, 11:45:14 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 9, 15:13:50 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 3 days, 3 hours and 29 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:45:14</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>15:13:50</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Fri, 6 Mar 2026 11:45:14 +0000 https://status.hendersoncollegiate.org/incident/cmmetv8yg00nlyprr6elxb11m https://status.hendersoncollegiate.org/incident/cmmetv8yg00nlyprr6elxb11m HS Copier Left Issue Type: Incident Duration: 19 minutes Affected Components: HS Copier Left Mar 5, 13:29:37 GMT+0 - Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue. Mar 5, 13:48:51 GMT+0 - Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:29:37</var> GMT+0</small><br><strong>Investigating</strong> - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:48:51</var> GMT+0</small><br><strong>Resolved</strong> - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .</p> ]]> Thu, 5 Mar 2026 13:29:37 +0000 https://status.hendersoncollegiate.org/incident/cmmdi5mzb001cv7enwmqluda4 https://status.hendersoncollegiate.org/incident/cmmdi5mzb001cv7enwmqluda4 Scheduled Firewall Maintenance on Jan. 27th from 5pm-10pm Type: Maintenance Duration: 5 hours Affected Components: Internet Jan 27, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 28, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 27, 22:00:00 GMT+0 - Identified - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. .</p> ]]> Tue, 27 Jan 2026 22:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmkmk2l6a0ich80v8e4cfvnhg https://status.hendersoncollegiate.org/maintenance/cmkmk2l6a0ich80v8e4cfvnhg Winter Storm Precaution: Network Servers Offline Type: Maintenance Duration: 1 day, 19 hours and 57 minutes Affected Components: PaperCut, Internet, ES Copier Left, HS Copier Left, Network Servers, ES Copier Right, HS Copier Right, , MS Copier Left, MS Copier Right, Copiers / Printers → Jan 24, 23:00:00 GMT+0 - Identified - Due to the upcoming winter storm warning, network servers will be proactively shut down tomorrow, January 24th at 6:00 PM EST. This measure is being taken to protect server hardware and data from potential power surges or power spikes caused by severe weather conditions. **While servers are offline, the following services will be unavailable:** * Network authentication * On-site and remote printing **The following services will remain available and are not affected by this shutdown:** * On-campus phone systems * Google services, including email, Google Drive, Docs, Sheets, Slides, and related tools Once the storm has passed and conditions are confirmed to be clear, servers will be powered back on. A follow-up email will be sent when all systems are restored. Thank you for your understanding. Jan 26, 18:56:33 GMT+0 - Completed - Now that the storm warning has cleared, network servers have been powered back on and service restored. Network authentication and printing are now available. Type: Maintenance

Duration: 1 day, 19 hours and 57 minutes

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to the upcoming winter storm warning, network servers will be proactively shut down tomorrow, January 24th at 6:00 PM EST. This measure is being taken to protect server hardware and data from potential power surges or power spikes caused by severe weather conditions. **While servers are offline, the following services will be unavailable:** * Network authentication * On-site and remote printing **The following services will remain available and are not affected by this shutdown:** * On-campus phone systems * Google services, including email, Google Drive, Docs, Sheets, Slides, and related tools Once the storm has passed and conditions are confirmed to be clear, servers will be powered back on. A follow-up email will be sent when all systems are restored. Thank you for your understanding..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>18:56:33</var> GMT+0</small><br><strong>Completed</strong> - Now that the storm warning has cleared, network servers have been powered back on and service restored. Network authentication and printing are now available..</p> ]]> Sat, 24 Jan 2026 23:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmksh3fzm10qi9fxzsifb82eo https://status.hendersoncollegiate.org/maintenance/cmksh3fzm10qi9fxzsifb82eo Network Firewall Upgrade / Installation Type: Maintenance Duration: 45 minutes Affected Components: Elementary School Phones, Access Points, , HS Copier Right, MS Copier Left, Internet, , ES Copier Left, PaperCut, Switches, Network Servers, Middle School Phones, ES Copier Right, 3CX Phone System, HS Copier Left, High School Phones, , MS Copier Right, Network → VoIP Phones → Copiers / Printers → Nov 21, 18:45:00 GMT+0 - Identified - The state is coming on Friday, November 21st to upgrade our on-site firewall to an industry leading firewall to help protect our network. As a result, Internet will be inaccessible starting around 1:45 pm until around 3:45pm. As a result of this maintenance devices will not be able to access the internet, the VoIP phone system will be down and you will be unable to print wirelessly to the copiers on campus. If you need to print, please plan ahead and print before this outage or print once service is restored. If you have an emergency print job, please reach out to your Front Office ops teams for guidance and assistance. Nov 21, 18:45:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully and the firewall has been migrated. We will continue to monitor performance and access over the next few days with MCNC. Please report any changes to the Help Desk at [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>18:45:00</var> GMT+0</small><br><strong>Identified</strong> - The state is coming on Friday, November 21st to upgrade our on-site firewall to an industry leading firewall to help protect our network. As a result, Internet will be inaccessible starting around 1:45 pm until around 3:45pm. As a result of this maintenance devices will not be able to access the internet, the VoIP phone system will be down and you will be unable to print wirelessly to the copiers on campus. If you need to print, please plan ahead and print before this outage or print once service is restored. If you have an emergency print job, please reach out to your Front Office ops teams for guidance and assistance. .</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>18:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully and the firewall has been migrated. We will continue to monitor performance and access over the next few days with MCNC. Please report any changes to the Help Desk at [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).</p> ]]> Fri, 21 Nov 2025 18:45:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmhyz7vgx04e0q5evgh07e6ee https://status.hendersoncollegiate.org/maintenance/cmhyz7vgx04e0q5evgh07e6ee PaperCut Server Transition Type: Maintenance Duration: 1 day, 4 hours and 12 minutes Affected Components: ES Copier Left, PaperCut, HS Copier Left, Network Servers, ES Copier Right, MS Copier Left, HS Copier Right, , MS Copier Right, Copiers / Printers → Oct 16, 22:24:59 GMT+0 - Identified - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. Starting at 8:30 am tomorrow (gradual rollout) you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By 11am, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **All Apple Mac Devices** * Printing is not yet fully enabled. * Please use your school owned Windows device or ask someone who has a Windows device to print for you. * Additional emails will be sent out from the status page ([status.hendersoncollegiate.org](http://status.hendersoncollegiate.org)) and from the email [systemstatus@hendersoncollegiate.org](mailto:systemstatus@hendersoncollegiate.org). Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) Oct 17, 16:12:01 GMT+0 - Completed - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **School Owned Apple Mac Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me MacOS _on printserver_" in your MAc printer options when you go to print. 2. You should no longer see or use the "Follow Me LPD _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your MacOS device you should: 1. Try rebooting your Mac. 2. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 3. Include your phone # and window of availability to manually configure the new print system. 4. Keep an eye on your email or texts. **BYOD Devices** * You will need to download one of the following clients and install it on your device: * Windows: <https://drive.google.com/open?id=1qcX43L2fVz4HsY56jNqQ6FNE9ZWN68zy&usp=drive%5Ffs> * Mac: <https://drive.google.com/open?id=1KTbYr06ez6STu8Ue%5FvAhKZcwtuCElEWI&usp=drive%5Ffs> * After installing you will notice a new "Follow Me" in your printer options when you go to print. * You should no longer see or use / delete the "Follow Me" that references _HCSSERVER02_". Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) Oct 16, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 16, 12:00:00 GMT+0 - Identified - As part of the new server hardware deployment project we will be migrating PaperCut and the Print Servers to the new hardware. The primary outage will occur on October 16th during the teacher workdays. During this time no one will be able to print while we make this transition. Staff are encouraged to test printing when service is restored on October 17th before leaving for the day to ensure any printing over the weekend or Monday morning is successful. Staff who may need to print for October 16th or October 17th are encouraged to print before end of day on October 15th. Type: Maintenance

Duration: 1 day, 4 hours and 12 minutes

Affected Components: , , , , , , , ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>22:24:59</var> GMT+0</small><br><strong>Identified</strong> - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. Starting at 8:30 am tomorrow (gradual rollout) you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By 11am, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **All Apple Mac Devices** * Printing is not yet fully enabled. * Please use your school owned Windows device or ask someone who has a Windows device to print for you. * Additional emails will be sent out from the status page ([status.hendersoncollegiate.org](http://status.hendersoncollegiate.org)) and from the email [systemstatus@hendersoncollegiate.org](mailto:systemstatus@hendersoncollegiate.org). Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:12:01</var> GMT+0</small><br><strong>Completed</strong> - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **School Owned Apple Mac Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me MacOS _on printserver_" in your MAc printer options when you go to print. 2. You should no longer see or use the "Follow Me LPD _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your MacOS device you should: 1. Try rebooting your Mac. 2. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 3. Include your phone # and window of availability to manually configure the new print system. 4. Keep an eye on your email or texts. **BYOD Devices** * You will need to download one of the following clients and install it on your device: * Windows: <https://drive.google.com/open?id=1qcX43L2fVz4HsY56jNqQ6FNE9ZWN68zy&usp=drive%5Ffs> * Mac: <https://drive.google.com/open?id=1KTbYr06ez6STu8Ue%5FvAhKZcwtuCElEWI&usp=drive%5Ffs> * After installing you will notice a new "Follow Me" in your printer options when you go to print. * You should no longer see or use / delete the "Follow Me" that references _HCSSERVER02_". Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of the new server hardware deployment project we will be migrating PaperCut and the Print Servers to the new hardware. The primary outage will occur on October 16th during the teacher workdays. During this time no one will be able to print while we make this transition. Staff are encouraged to test printing when service is restored on October 17th before leaving for the day to ensure any printing over the weekend or Monday morning is successful. Staff who may need to print for October 16th or October 17th are encouraged to print before end of day on October 15th. .</p> ]]> Thu, 16 Oct 2025 12:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cme8tqkw000tyizmstx8xfcjn https://status.hendersoncollegiate.org/maintenance/cme8tqkw000tyizmstx8xfcjn InfiniteCampus Maintenance Type: Maintenance Duration: 2 hours Affected Components: NCSIS / InfiniteCampus Sep 27, 16:00:00 GMT+0 - Identified - InfiniteCampus will be performing an emergency update to Campus Digital Repository (CDR) on Saturday, September 27, 2025 from 11AM-1PM CDT. InfiniteCampus anticipates that this work will result in an approximately 15 minute outage for all customers utilizing CDR during which the servers will be offline while rebooting. Please note that CDR impacts many areas where uploads have been turned on. This includes Online Registration, Campus Instruction and Campus Learning, and other areas where documents are uploaded. Users will not be able to upload or download documents during this period. InfiniteCampus appreciates your patience and understanding while they perform this necessary update. Sep 27, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - InfiniteCampus will be performing an emergency update to Campus Digital Repository (CDR) on Saturday, September 27, 2025 from 11AM-1PM CDT. InfiniteCampus anticipates that this work will result in an approximately 15 minute outage for all customers utilizing CDR during which the servers will be offline while rebooting. Please note that CDR impacts many areas where uploads have been turned on. This includes Online Registration, Campus Instruction and Campus Learning, and other areas where documents are uploaded. Users will not be able to upload or download documents during this period. InfiniteCampus appreciates your patience and understanding while they perform this necessary update..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 27 Sep 2025 16:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmfy3raod00at12fs1ym5j0zd https://status.hendersoncollegiate.org/maintenance/cmfy3raod00at12fs1ym5j0zd Network Server Updates Type: Maintenance Duration: 3 hours Affected Components: PaperCut, Network Servers Sep 25, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 25, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. Expected maintenance is around 3 hours. During this time devices may be unable to connect to the internet or access the web. Printing will also be unavailable. Sep 25, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. Expected maintenance is around 3 hours. During this time devices may be unable to connect to the internet or access the web. Printing will also be unavailable. .</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 25 Sep 2025 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmfyac5p300fl2x1hs3r0gu1i https://status.hendersoncollegiate.org/maintenance/cmfyac5p300fl2x1hs3r0gu1i Network Server Updates Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Network Servers Aug 14, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 02:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1.5 hours. Aug 14, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1.5 hours..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 14 Aug 2025 02:30:00 +0000 https://status.hendersoncollegiate.org/maintenance/cme9yqfip000fqey9thyc3oix https://status.hendersoncollegiate.org/maintenance/cme9yqfip000fqey9thyc3oix Network Server Updates Type: Maintenance Duration: 2 hours Affected Components: Network Servers Jul 24, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours. Jul 24, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 24, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 24 Jul 2025 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmdg0jj5g00cyzt33qt4l2k29 https://status.hendersoncollegiate.org/maintenance/cmdg0jj5g00cyzt33qt4l2k29 Summer Network Maintenance Type: Maintenance Duration: 1 day and 9 hours Affected Components: Internet, 3CX Phone System, , Network Servers, Switches, Network → Jul 17, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance and upgrade on Thursday July 17th through Friday July 18th that will result in a network outage. During this time we will be moving some network switches around and rebuilding the firewall rules to support better long term network performance. During this time the network across main campus and the elementary school campus will be inconsistently accessible resulting in limited to no access to the internet as well as limited to no access to printing and on-site phones. Jul 17, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 18, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 9 hours

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance and upgrade on Thursday July 17th through Friday July 18th that will result in a network outage. During this time we will be moving some network switches around and rebuilding the firewall rules to support better long term network performance. During this time the network across main campus and the elementary school campus will be inconsistently accessible resulting in limited to no access to the internet as well as limited to no access to printing and on-site phones..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 17 Jul 2025 12:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmb6gu1i200097becjqtykqrp https://status.hendersoncollegiate.org/maintenance/cmb6gu1i200097becjqtykqrp Network Server Updates Type: Maintenance Duration: 2 hours Affected Components: Network Servers Jun 14, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 14, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 14, 02:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..</p> ]]> Sat, 14 Jun 2025 02:30:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmbtjm0tr000211bzhk4wu5fm https://status.hendersoncollegiate.org/maintenance/cmbtjm0tr000211bzhk4wu5fm Print Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: PaperCut Jun 12, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 12, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 12, 02:30:00 GMT+0 - Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 10:30PM EST. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 10:30PM EST. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes..</p> ]]> Thu, 12 Jun 2025 02:30:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmbrvh5ko000ic7916g0dr6xq https://status.hendersoncollegiate.org/maintenance/cmbrvh5ko000ic7916g0dr6xq Scheduled Network Firmware Updates Type: Maintenance Duration: 1 hour and 59 minutes Affected Components: Switches Jun 6, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 6, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on June 5th from 10:00 PM to 11:59 PM to update the firmware on the network switches and access points. The access points and network switches will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute so anyone connected at the time may experience a brief outage in service. Jun 6, 03:59:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 59 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on June 5th from 10:00 PM to 11:59 PM to update the firmware on the network switches and access points. The access points and network switches will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute so anyone connected at the time may experience a brief outage in service..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>03:59:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Jun 2025 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmbf5deyf000rsfr766eyjuei https://status.hendersoncollegiate.org/maintenance/cmbf5deyf000rsfr766eyjuei Network Server Updates Type: Maintenance Duration: 8 hours and 30 minutes Affected Components: Network Servers May 22, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully May 21, 19:30:01 GMT+0 - Identified - Maintenance is now in progress May 22, 01:30:00 GMT+0 - Identified - We are planning for a regularly scheduled maintenance of network servers starting around 9:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2.5 hours. Type: Maintenance

Duration: 8 hours and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a regularly scheduled maintenance of network servers starting around 9:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2.5 hours..</p> ]]> Thu, 22 May 2025 01:30:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmaybjvik002oq1m92z526rw2 https://status.hendersoncollegiate.org/maintenance/cmaybjvik002oq1m92z526rw2 Network Firewall Reboot Type: Maintenance Duration: 1 hour Affected Components: Internet, Switches, Network Servers May 20, 04:00:01 GMT+0 - Identified - Maintenance is now in progress May 20, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance tonight at midnight that will reboot the network firewall to assist with further troubleshooting. May 20, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance tonight at midnight that will reboot the network firewall to assist with further troubleshooting..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 20 May 2025 04:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmavna1a000kb10hcgf0cfy6b https://status.hendersoncollegiate.org/maintenance/cmavna1a000kb10hcgf0cfy6b Network Firmware Downgrade Type: Maintenance Duration: 2 hours Affected Components: Internet, 3CX Phone System, Switches, Network Servers, PaperCut May 17, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 17, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully May 17, 02:00:00 GMT+0 - Identified - After testing this morning, we are going to further downgrade the firmware on the network switch and access points to an earlier version that another school is using and is unaffected to see if it resolves the issue. This maintenance window will occur around 10pm tonight and will last for two hours. During this window the network will be intermittently available until the downgrade has been completed. Phones and printing will also be affected during this time. Type: Maintenance

Duration: 2 hours

Affected Components: , , , ,

<p><small>May <var data-var='date'> 17</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - After testing this morning, we are going to further downgrade the firmware on the network switch and access points to an earlier version that another school is using and is unaffected to see if it resolves the issue. This maintenance window will occur around 10pm tonight and will last for two hours. During this window the network will be intermittently available until the downgrade has been completed. Phones and printing will also be affected during this time..</p> ]]> Sat, 17 May 2025 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmaqxxipc000o1046ea5pchgi https://status.hendersoncollegiate.org/maintenance/cmaqxxipc000o1046ea5pchgi Network Firmware Downgrade Type: Maintenance Duration: 1 hour Affected Components: Internet, 3CX Phone System, Switches, Network Servers, PaperCut May 16, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully May 16, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 16, 02:00:00 GMT+0 - Identified - We have been informed several other schools using similar network hardware running the same firmware version are having an issue with network slowness with their devices. As a result, are going to revert/downgrade this firmware to an earlier version to see if it resolves the issue. This maintenance window will occur around 10pm tonight and may last for an hour. During this window the network will be unavailable until the downgrade has been completed. Phones and printing will also be affected during this time. Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have been informed several other schools using similar network hardware running the same firmware version are having an issue with network slowness with their devices. As a result, are going to revert/downgrade this firmware to an earlier version to see if it resolves the issue. This maintenance window will occur around 10pm tonight and may last for an hour. During this window the network will be unavailable until the downgrade has been completed. Phones and printing will also be affected during this time. .</p> ]]> Fri, 16 May 2025 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmapqqstn0015lr7v0xhyn5bh https://status.hendersoncollegiate.org/maintenance/cmapqqstn0015lr7v0xhyn5bh Network Routing Change Type: Maintenance Duration: 30 minutes Affected Components: Switches, Network Servers May 15, 20:15:01 GMT+0 - Identified - Maintenance is now in progress May 15, 20:45:00 GMT+0 - Completed - Maintenance has completed successfully May 15, 20:15:00 GMT+0 - Identified - As we continue to isolate the root cause of the ongoing network issue we are going to make a re-configure the network at 4:15pm as part of a two part change. This will not cause an outage, we are just notifying you of the maintenance for transparency. Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>20:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>20:15:00</var> GMT+0</small><br><strong>Identified</strong> - As we continue to isolate the root cause of the ongoing network issue we are going to make a re-configure the network at 4:15pm as part of a two part change. This will not cause an outage, we are just notifying you of the maintenance for transparency. .</p> ]]> Thu, 15 May 2025 20:15:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmapqgaey001ce17jj5y68s1p https://status.hendersoncollegiate.org/maintenance/cmapqgaey001ce17jj5y68s1p Network Infrastructure Maintenance Type: Maintenance Duration: 1 hour and 16 minutes Affected Components: Internet, 3CX Phone System, Switches, Network Servers May 14, 20:30:01 GMT+0 - Identified - Maintenance is now in progress May 14, 21:46:23 GMT+0 - Completed - The maintenance has been completed. We will continue to monitor the results of these changes tomorrow. May 14, 20:30:00 GMT+0 - Identified - In an effort to resolve the on-going network issues we are working on the the network, tonight (May 14th) from 4:30PM to roughly 5:30PM to increase network bandwidth. During this time, there will be no internet access, phones or ability to print. We are prioritizing this outage in an effort to resolve the issue prior to EOGs. Another update will be sent once maintenance is completed. Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>21:46:23</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. We will continue to monitor the results of these changes tomorrow. .</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - In an effort to resolve the on-going network issues we are working on the the network, tonight (May 14th) from 4:30PM to roughly 5:30PM to increase network bandwidth. During this time, there will be no internet access, phones or ability to print. We are prioritizing this outage in an effort to resolve the issue prior to EOGs. Another update will be sent once maintenance is completed. .</p> ]]> Wed, 14 May 2025 20:30:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmaoat5sp001wjw42aee9r9ax https://status.hendersoncollegiate.org/maintenance/cmaoat5sp001wjw42aee9r9ax Scheduled Network Firmware Updates Type: Maintenance Duration: 2 hours May 13, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on May 13, 2025 between 3am-5am to update the firmware on the network access points. The access points will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute. Type: Maintenance

Duration: 2 hours

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on May 13, 2025 between 3am-5am to update the firmware on the network access points. The access points will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute..</p> ]]> Tue, 13 May 2025 07:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmalfzovr00lk5fwq1qxfr23g https://status.hendersoncollegiate.org/maintenance/cmalfzovr00lk5fwq1qxfr23g Emergency Network Maintenance Type: Maintenance Duration: 10 minutes Affected Components: Internet, 3CX Phone System, Switches, Network Servers May 12, 19:25:00 GMT+0 - Completed - Maintenance has completed successfully. May 12, 19:15:00 GMT+0 - Identified - We are executing unscheduled network maintenance to assist with the existing network issues around 3:15pm. During this time the internet will be inaccessible until this maintenance is completed. The expected downtime is around 10-15 minutes. During this time the phones, internet and printing will be inaccessible. May 12, 19:15:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>19:25:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are executing unscheduled network maintenance to assist with the existing network issues around 3:15pm. During this time the internet will be inaccessible until this maintenance is completed. The expected downtime is around 10-15 minutes. During this time the phones, internet and printing will be inaccessible..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>19:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 12 May 2025 19:15:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmalbdar300j763xwaau9q2u3 https://status.hendersoncollegiate.org/maintenance/cmalbdar300j763xwaau9q2u3 Firewall Reboot Type: Maintenance Duration: 15 minutes Affected Components: Internet, 3CX Phone System, Switches, Network Servers May 8, 23:15:00 GMT+0 - Completed - Maintenance has completed successfully May 8, 23:00:00 GMT+0 - Identified - As part of the remediation efforts for internet issues on campus, we are planning to reboot the network firewall around 7pm. This will result in internet being inaccessible on campus for around 10 minutes. This will affect printing as well. May 8, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 15 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of the remediation efforts for internet issues on campus, we are planning to reboot the network firewall around 7pm. This will result in internet being inaccessible on campus for around 10 minutes. This will affect printing as well. .</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 8 May 2025 23:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cmafpcav8006jmr2ztlklap86 https://status.hendersoncollegiate.org/maintenance/cmafpcav8006jmr2ztlklap86 Network Server Updates Type: Maintenance Duration: 1 hour Affected Components: Switches Apr 10, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 10, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour. Apr 10, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 10 Apr 2025 02:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cm9368x1n002w3k1ogac77nu6 https://status.hendersoncollegiate.org/maintenance/cm9368x1n002w3k1ogac77nu6 Emergency Network Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Network Servers, Third Party: Instatus → Notifications → Webhooks Jan 24, 20:00:00 GMT+0 - Identified - We have an emergency server update & configuration that needs to be made while someone is on-site. During this time users that are trying to connect to the network may not be able to connect to the network. Users that are already actively connected should not be affected. Estimated maintenance should be around 30 minutes. Jan 24, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 24, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have an emergency server update & configuration that needs to be made while someone is on-site. During this time users that are trying to connect to the network may not be able to connect to the network. Users that are already actively connected should not be affected. Estimated maintenance should be around 30 minutes. .</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 24 Jan 2025 20:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cm6b3001i0020lz0hhfbqj367 https://status.hendersoncollegiate.org/maintenance/cm6b3001i0020lz0hhfbqj367 Network Server Updates Type: Maintenance Duration: 2 hours Affected Components: Network Servers Jan 17, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours. Jan 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 17, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 17 Jan 2025 03:00:00 +0000 https://status.hendersoncollegiate.org/maintenance/cm5xb34j5001tlbiyozlooov8 https://status.hendersoncollegiate.org/maintenance/cm5xb34j5001tlbiyozlooov8 Scheduled Network Firmware Updates Type: Maintenance Duration: 2 hours Affected Components: Switches Jan 11, 01:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance on January 10th from 8:30pm - 10:30pm to update the firmware on the network switches and access points. The access points will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute. Jan 11, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 11, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on January 10th from 8:30pm - 10:30pm to update the firmware on the network switches and access points. The access points will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Jan 2025 01:30:00 +0000 https://status.hendersoncollegiate.org/maintenance/cm5l5db5o004q9zur24d80ung https://status.hendersoncollegiate.org/maintenance/cm5l5db5o004q9zur24d80ung