Duration: 1 day, 5 hours and 39 minutes

Affected Components: MS Copier Right

Mar 26, 15:40:30 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Mar 25, 19:54:48 GMT+0
Identified - A service call has been placed for this machine. .

Mar 25, 10:01:42 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Duration: 3 hours and 20 minutes

Affected Components: HS Copier Right

Mar 24, 14:05:36 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 24, 17:25:36 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 2 minutes

Affected Components: HS Copier Right

Mar 23, 16:33:03 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 23, 17:35:03 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 44 minutes

Affected Components: MS Copier Right

Mar 20, 12:29:50 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 20, 13:13:43 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 11 minutes

Affected Components: HS Copier Left

Mar 20, 10:49:41 GMT+0
Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .

Mar 20, 12:00:14 GMT+0
Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .

Duration: 3 hours and 13 minutes

Affected Components: HS Copier Right

Mar 19, 17:34:53 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Mar 19, 14:22:06 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Duration: 3 hours and 29 minutes

Affected Components: MS Copier Left

Mar 19, 17:34:23 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Mar 19, 14:04:53 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Duration: 5 hours and 47 minutes

Affected Components: MS Copier Right

Mar 19, 11:44:29 GMT+0
Investigating - The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue. No more tickets are required for issues related to jamming at this time..

Mar 19, 17:31:44 GMT+0
Resolved - The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue. Please continue to submit requests for jamming for this device if the issue is not resolved..

Duration: 1 hour and 50 minutes

Affected Components: HS Copier Right

Mar 19, 12:27:38 GMT+0
Resolved - The Help Desk has replaced the depleted supplies and restored this device to a functional status. .

Mar 19, 10:37:39 GMT+0
Identified - A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced. The Help Desk is aware and no further tickets are needed at this time. .

Duration: 52 minutes

Affected Components: MS Copier Right

Mar 18, 18:21:20 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Mar 18, 17:29:43 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Duration: 3 hours and 42 minutes

Affected Components: HS Copier Right

Mar 18, 12:03:24 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 18, 15:45:07 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 7 minutes

Affected Components: MS Copier Left

Mar 17, 16:35:10 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 17, 17:41:46 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 2 hours and 41 minutes

Affected Components: HS Copier Right

Mar 17, 15:11:21 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 17, 17:52:50 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 39 minutes

Affected Components: MS Copier Right

Mar 17, 13:48:12 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 17, 14:27:00 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 26 minutes

Affected Components: HS Copier Left

Mar 17, 11:03:26 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 17, 12:29:15 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 29 minutes

Affected Components: MS Copier Right

Mar 17, 11:00:29 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 17, 12:28:59 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 3 hours and 17 minutes

Affected Components: HS Copier Right

Mar 13, 13:55:54 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 13, 17:12:29 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 3 minutes

Affected Components: HS Copier Right

Mar 12, 13:18:07 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 12, 13:21:31 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 31 minutes

Affected Components: HS Copier Right

Mar 12, 10:56:16 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 12, 12:27:31 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 41 minutes

Affected Components: MS Copier Left

Mar 11, 17:20:23 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 11, 18:00:58 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 1 hour and 1 minute

Affected Components: HS Copier Left

Mar 11, 10:58:44 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 11, 12:00:08 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 10 minutes

Affected Components: NCSIS / InfiniteCampus

Mar 10, 02:42:01 GMT+0
Investigating - NCSIS / InfiniteCampus cannot be accessed at the moment. Users may now be able to access their grades or gradebooks and other systems that are hosted inside InfiniteCampus. This incident was created by an automated monitoring service..

Mar 10, 02:52:02 GMT+0
Resolved - NCSIS / InfiniteCampus is now operational! This update was created by an automated monitoring service..

Duration: 1 hour and 4 minutes

Affected Components: HS Copier Right

Mar 9, 10:47:10 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 9, 11:51:10 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 3 days, 3 hours and 29 minutes

Affected Components: MS Copier Left

Mar 6, 11:45:14 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 9, 15:13:50 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 19 minutes

Affected Components: HS Copier Left

Mar 5, 13:29:37 GMT+0
Investigating - There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue..

Mar 5, 13:48:51 GMT+0
Resolved - The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket. .

Duration: 5 hours

Affected Components: Internet

Jan 27, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 27, 22:00:00 GMT+0
Identified - The state will be performing scheduled maintenance on our Palo Alto Firewall. This maintenance is being performed in response to a potential security vulnerability. While the provided time of the window is 5 pm - 10 pm, there is no more than **30 minutes** of expected downtime. During this time users may not be able to access the internet. .

Duration: 1 day, 19 hours and 57 minutes

Affected Components: PaperCut, Internet, ES Copier Left, HS Copier Left, Network Servers, ES Copier Right, HS Copier Right, , MS Copier Left, MS Copier Right, Copiers / Printers →

Jan 24, 23:00:00 GMT+0
Identified - Due to the upcoming winter storm warning, network servers will be proactively shut down tomorrow, January 24th at 6:00 PM EST. This measure is being taken to protect server hardware and data from potential power surges or power spikes caused by severe weather conditions. **While servers are offline, the following services will be unavailable:** * Network authentication * On-site and remote printing **The following services will remain available and are not affected by this shutdown:** * On-campus phone systems * Google services, including email, Google Drive, Docs, Sheets, Slides, and related tools Once the storm has passed and conditions are confirmed to be clear, servers will be powered back on. A follow-up email will be sent when all systems are restored. Thank you for your understanding..

Jan 26, 18:56:33 GMT+0
Completed - Now that the storm warning has cleared, network servers have been powered back on and service restored. Network authentication and printing are now available..

Duration: 45 minutes

Affected Components: Elementary School Phones, Access Points, , HS Copier Right, MS Copier Left, Internet, , ES Copier Left, PaperCut, Switches, Network Servers, Middle School Phones, ES Copier Right, 3CX Phone System, HS Copier Left, High School Phones, , MS Copier Right, Network → VoIP Phones → Copiers / Printers →

Nov 21, 18:45:00 GMT+0
Identified - The state is coming on Friday, November 21st to upgrade our on-site firewall to an industry leading firewall to help protect our network. As a result, Internet will be inaccessible starting around 1:45 pm until around 3:45pm. As a result of this maintenance devices will not be able to access the internet, the VoIP phone system will be down and you will be unable to print wirelessly to the copiers on campus. If you need to print, please plan ahead and print before this outage or print once service is restored. If you have an emergency print job, please reach out to your Front Office ops teams for guidance and assistance. .

Nov 21, 18:45:01 GMT+0
Identified - Maintenance is now in progress.

Nov 21, 19:30:00 GMT+0
Completed - Maintenance has completed successfully and the firewall has been migrated. We will continue to monitor performance and access over the next few days with MCNC. Please report any changes to the Help Desk at [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).

Duration: 1 day, 4 hours and 12 minutes

Affected Components: ES Copier Left, PaperCut, HS Copier Left, Network Servers, ES Copier Right, MS Copier Left, HS Copier Right, , MS Copier Right, Copiers / Printers →

Oct 16, 22:24:59 GMT+0
Identified - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. Starting at 8:30 am tomorrow (gradual rollout) you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By 11am, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **All Apple Mac Devices** * Printing is not yet fully enabled. * Please use your school owned Windows device or ask someone who has a Windows device to print for you. * Additional emails will be sent out from the status page ([status.hendersoncollegiate.org](http://status.hendersoncollegiate.org)) and from the email [systemstatus@hendersoncollegiate.org](mailto:systemstatus@hendersoncollegiate.org). Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).

Oct 17, 16:12:01 GMT+0
Completed - The Print Server Migration from the old servers to the new servers is largely complete. Any pending print jobs on the old server as of this morning will need to be re-resent to the new server in order to be released. Please see the below instructions for next steps for tomorrow: **School Owned Windows Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me Printing _on printserver_" in your Windows printer options when you go to print. 2. You should no longer see or use the "Follow Me Printing _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your Windows device you should: 1. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 2. Include your phone # and window of availability to manually configure the new print system. 3. Keep an eye on your email or texts. **School Owned Apple Mac Devices** 1. All printers that were configured to print to the old print server should be removed automatically as part of this upgrade process. 2. As of now, you should start to notice: 1. A new "Follow Me MacOS _on printserver_" in your MAc printer options when you go to print. 2. You should no longer see or use the "Follow Me LPD _on HCSSERVER02_". 3. By now, if you do not have the ability to print from your MacOS device you should: 1. Try rebooting your Mac. 2. Email: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org) with your asset tag (blue tag on the bottom of the computer that starts with HCS). 3. Include your phone # and window of availability to manually configure the new print system. 4. Keep an eye on your email or texts. **BYOD Devices** * You will need to download one of the following clients and install it on your device: * Windows: <https://drive.google.com/open?id=1qcX43L2fVz4HsY56jNqQ6FNE9ZWN68zy&usp=drive%5Ffs> * Mac: <https://drive.google.com/open?id=1KTbYr06ez6STu8Ue%5FvAhKZcwtuCElEWI&usp=drive%5Ffs> * After installing you will notice a new "Follow Me" in your printer options when you go to print. * You should no longer see or use / delete the "Follow Me" that references _HCSSERVER02_". Any issues please reach out to the Help Desk at: [helpdesk@hendersoncollegiate.org](mailto:helpdesk@hendersoncollegiate.org).

Oct 16, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 12:00:00 GMT+0
Identified - As part of the new server hardware deployment project we will be migrating PaperCut and the Print Servers to the new hardware. The primary outage will occur on October 16th during the teacher workdays. During this time no one will be able to print while we make this transition. Staff are encouraged to test printing when service is restored on October 17th before leaving for the day to ensure any printing over the weekend or Monday morning is successful. Staff who may need to print for October 16th or October 17th are encouraged to print before end of day on October 15th. .

Duration: 2 hours

Affected Components: NCSIS / InfiniteCampus

Sep 27, 16:00:00 GMT+0
Identified - InfiniteCampus will be performing an emergency update to Campus Digital Repository (CDR) on Saturday, September 27, 2025 from 11AM-1PM CDT. InfiniteCampus anticipates that this work will result in an approximately 15 minute outage for all customers utilizing CDR during which the servers will be offline while rebooting. Please note that CDR impacts many areas where uploads have been turned on. This includes Online Registration, Campus Instruction and Campus Learning, and other areas where documents are uploaded. Users will not be able to upload or download documents during this period. InfiniteCampus appreciates your patience and understanding while they perform this necessary update..

Sep 27, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours

Affected Components: PaperCut, Network Servers

Sep 25, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. Expected maintenance is around 3 hours. During this time devices may be unable to connect to the internet or access the web. Printing will also be unavailable. .

Sep 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Network Servers

Aug 14, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 02:30:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1.5 hours..

Aug 14, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Network Servers

Jul 24, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..

Jul 24, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 24, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day and 9 hours

Affected Components: Internet, 3CX Phone System, , Network Servers, Switches, Network →

Jul 17, 12:00:00 GMT+0
Identified - We are planning for a scheduled maintenance and upgrade on Thursday July 17th through Friday July 18th that will result in a network outage. During this time we will be moving some network switches around and rebuilding the firewall rules to support better long term network performance. During this time the network across main campus and the elementary school campus will be inconsistently accessible resulting in limited to no access to the internet as well as limited to no access to printing and on-site phones..

Jul 17, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 18, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Network Servers

Jun 14, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 14, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 14, 02:30:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..

Duration: 30 minutes

Affected Components: PaperCut

Jun 12, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 12, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 02:30:00 GMT+0
Identified - The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight at 10:30PM EST. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes..

Duration: 1 hour and 59 minutes

Affected Components: Switches

Jun 6, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on June 5th from 10:00 PM to 11:59 PM to update the firmware on the network switches and access points. The access points and network switches will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute so anyone connected at the time may experience a brief outage in service..

Jun 6, 03:59:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours and 30 minutes

Affected Components: Network Servers

May 22, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 21, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

May 22, 01:30:00 GMT+0
Identified - We are planning for a regularly scheduled maintenance of network servers starting around 9:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2.5 hours..

Duration: 1 hour

Affected Components: Internet, Switches, Network Servers

May 20, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance tonight at midnight that will reboot the network firewall to assist with further troubleshooting..

May 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Internet, 3CX Phone System, Switches, Network Servers, PaperCut

May 17, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 17, 02:00:00 GMT+0
Identified - After testing this morning, we are going to further downgrade the firmware on the network switch and access points to an earlier version that another school is using and is unaffected to see if it resolves the issue. This maintenance window will occur around 10pm tonight and will last for two hours. During this window the network will be intermittently available until the downgrade has been completed. Phones and printing will also be affected during this time..

Duration: 1 hour

Affected Components: Internet, 3CX Phone System, Switches, Network Servers, PaperCut

May 16, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 16, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 02:00:00 GMT+0
Identified - We have been informed several other schools using similar network hardware running the same firmware version are having an issue with network slowness with their devices. As a result, are going to revert/downgrade this firmware to an earlier version to see if it resolves the issue. This maintenance window will occur around 10pm tonight and may last for an hour. During this window the network will be unavailable until the downgrade has been completed. Phones and printing will also be affected during this time. .

Duration: 30 minutes

Affected Components: Switches, Network Servers

May 15, 20:15:01 GMT+0
Identified - Maintenance is now in progress.

May 15, 20:45:00 GMT+0
Completed - Maintenance has completed successfully.

May 15, 20:15:00 GMT+0
Identified - As we continue to isolate the root cause of the ongoing network issue we are going to make a re-configure the network at 4:15pm as part of a two part change. This will not cause an outage, we are just notifying you of the maintenance for transparency. .

Duration: 1 hour and 16 minutes

Affected Components: Internet, 3CX Phone System, Switches, Network Servers

May 14, 20:30:01 GMT+0
Identified - Maintenance is now in progress.

May 14, 21:46:23 GMT+0
Completed - The maintenance has been completed. We will continue to monitor the results of these changes tomorrow. .

May 14, 20:30:00 GMT+0
Identified - In an effort to resolve the on-going network issues we are working on the the network, tonight (May 14th) from 4:30PM to roughly 5:30PM to increase network bandwidth. During this time, there will be no internet access, phones or ability to print. We are prioritizing this outage in an effort to resolve the issue prior to EOGs. Another update will be sent once maintenance is completed. .

Duration: 2 hours

May 13, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on May 13, 2025 between 3am-5am to update the firmware on the network access points. The access points will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute..

Duration: 10 minutes

Affected Components: Internet, 3CX Phone System, Switches, Network Servers

May 12, 19:25:00 GMT+0
Completed - Maintenance has completed successfully..

May 12, 19:15:00 GMT+0
Identified - We are executing unscheduled network maintenance to assist with the existing network issues around 3:15pm. During this time the internet will be inaccessible until this maintenance is completed. The expected downtime is around 10-15 minutes. During this time the phones, internet and printing will be inaccessible..

May 12, 19:15:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 15 minutes

Affected Components: Internet, 3CX Phone System, Switches, Network Servers

May 8, 23:15:00 GMT+0
Completed - Maintenance has completed successfully.

May 8, 23:00:00 GMT+0
Identified - As part of the remediation efforts for internet issues on campus, we are planning to reboot the network firewall around 7pm. This will result in internet being inaccessible on campus for around 10 minutes. This will affect printing as well. .

May 8, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Switches

Apr 10, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 1 hour..

Apr 10, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Network Servers, Third Party: Instatus → Notifications → Webhooks

Jan 24, 20:00:00 GMT+0
Identified - We have an emergency server update & configuration that needs to be made while someone is on-site. During this time users that are trying to connect to the network may not be able to connect to the network. Users that are already actively connected should not be affected. Estimated maintenance should be around 30 minutes. .

Jan 24, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 24, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Network Servers

Jan 17, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours..

Jan 17, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Switches

Jan 11, 01:30:00 GMT+0
Identified - We are planning for a scheduled maintenance on January 10th from 8:30pm - 10:30pm to update the firmware on the network switches and access points. The access points will continue to serve clients while upgrading until rebooting into the new version, which takes about a minute..

Jan 11, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 11, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.