Henderson Collegiate - Notice history

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

The Help Desk has replaced the depleted supplies and restored this device to a functional status.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

We implemented a fix and are currently monitoring the result. Please continue to submit tickets for this device if it continues to experience errors.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

This incident has been resolved.

We have implemented a fix for the Papercut issues that resulted in the error releasing jobs and are currently monitoring the result.

Further steps are being put in place to prevent this issue from happening in the future.

We are currently investigating and identified an issue with releasing jobs from Papercut to any copier.

Users may be able to send jobs to the queue but not release jobs at this time.

MCNC has identified the issue affecting access to the internet and has applied a fix to the region. Internet access should be restored for all users at this time, but we are monitoring any on-going issues with access.

Please continue to report access issues to the Help Desk if access has not been restored.

UPDATE: There is an external internet outage affecting most of Eastern NC. It appears that internet lines in the region have been damaged.

There is no ETA for resolution at this time.