Henderson Collegiate System Status - Notice history

System Under Maintenance

100% - uptime

Internet - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.76%

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May 2024
Jun 2024
Jul 2024

Network Servers - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.76%

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May 2024
Jun 2024
Jul 2024

Switches - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.76%

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May 2024
Jun 2024
Jul 2024

Access Points - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

MS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Network Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified the issue with the network related to a larger global technology outage and have implemented a fix and monitoring for resolution.

    Issues with printing, connecting or accessing the internet should be resolved.

  • Identified
    Identified

    We are aware of an issue affecting some of our network servers that might be preventing access to the internet, printing, conferencing or various other systems. We have identified the issue and are working on a fix.

ES Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Jun 2024

Network Server Updates
  • Completed
    June 21, 2024 at 3:30 AM
    Completed
    June 21, 2024 at 3:30 AM
    Maintenance has completed successfully
  • In progress
    June 21, 2024 at 1:30 AM
    In progress
    June 21, 2024 at 1:30 AM
    Maintenance is now in progress
  • Planned
    June 21, 2024 at 1:30 AM
    Planned
    June 21, 2024 at 1:30 AM

    We are planning for a scheduled maintenance of network servers starting around 9:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

Print Server Maintenance
  • Completed
    June 21, 2024 at 12:00 AM
    Completed
    June 21, 2024 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    June 20, 2024 at 11:30 PM
    In progress
    June 20, 2024 at 11:30 PM
    Maintenance is now in progress
  • Planned
    June 20, 2024 at 11:30 PM
    Planned
    June 20, 2024 at 11:30 PM

    The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

ES Building 4 Networking Upgrade
  • Completed
    June 20, 2024 at 2:11 PM
    Completed
    June 20, 2024 at 2:11 PM

    Maintenance upgrades have been completed.

  • In progress
    June 20, 2024 at 1:00 PM
    In progress
    June 20, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    June 20, 2024 at 1:00 PM
    Planned
    June 20, 2024 at 1:00 PM

    We are planning to swap out some networking equipment in Building 4 on the Elementary School campus on 6/20 starting around 9am-10am and running through until project completion. During this maintenance window, there will be no internet in Building 4.

    All other buildings on the Elementary School campus and Main Campus will be unaffected.

    This page will be updated when the upgrades and maintenance are complete.

HS Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right - Supplies Issue
  • Resolved
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Identified
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

May 2024

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Network Server Updates
  • Completed
    May 30, 2024 at 2:00 AM
    Completed
    May 30, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2024 at 12:00 AM
    In progress
    May 30, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2024 at 12:00 AM
    Planned
    May 30, 2024 at 12:00 AM

    We are planning for a scheduled maintenance of network servers starting around 8:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

HS Copier Right Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    The helpdesk is aware that this copier currently does not have a stapler cartridge mechanism. Someone damaged the mechanism and a new one had to be ordered so it will not be able to staple for a few weeks.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

May 2024 to Jul 2024

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