Notice history

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Jun 2024

Jul 2024

Aug 2024

Operational

Aug 2024

School Network Upgrade

Completed
August 30, 2024 at 8:15 PM
Completed
August 30, 2024 at 8:15 PM
Maintenance has completed successfully
In progress
August 30, 2024 at 8:00 PM
In progress
August 30, 2024 at 8:00 PM
Maintenance is now in progress
Planned
August 30, 2024 at 8:00 PM
Planned
August 30, 2024 at 8:00 PM
As a result of the recent extended internet outage at the school due to the storm a few weeks ago\, we are planning to replace a few UPS or battery backups in the Middle School MDF closet that went back and caused the outage. As a result internet across the main MS/HS campus AND the Elementary school campus will be down on 8/30 starting around 4pm until around 1:45pm. During this time you will not be able to access the internet and will also not be able to print. The 3CX phone system will also be affected for this outage.

Resolved
August 29, 2024 at 7:14 PM
Resolved
August 29, 2024 at 7:14 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
August 29, 2024 at 5:55 PM
Investigating
August 29, 2024 at 5:55 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
August 30, 2024 at 2:52 PM
Resolved
August 30, 2024 at 2:52 PM
The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

Please continue to submit requests for jamming for this device if the issue is not resolved.
Investigating
August 29, 2024 at 4:01 PM
Investigating
August 29, 2024 at 4:01 PM
The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

No more tickets are required for issues related to jamming at this time.

Resolved
August 29, 2024 at 3:59 PM
Resolved
August 29, 2024 at 3:59 PM
The Help Desk has replaced the depleted supplies and restored this device to a functional status.
Identified
August 29, 2024 at 3:59 PM
Identified
August 29, 2024 at 3:59 PM
A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

The Help Desk is aware and no further tickets are needed at this time.

Resolved
August 29, 2024 at 3:57 PM
Resolved
August 29, 2024 at 3:57 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
August 29, 2024 at 2:30 PM
Investigating
August 29, 2024 at 2:30 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Jul 2024

Resolved
July 31, 2024 at 2:17 PM
Resolved
July 31, 2024 at 2:17 PM
The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

Please continue to submit requests for jamming for this device if the issue is not resolved.
Investigating
July 30, 2024 at 4:19 PM
Investigating
July 30, 2024 at 4:19 PM
The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

No more tickets are required for issues related to jamming at this time.

Resolved
July 29, 2024 at 7:05 PM
Resolved
July 29, 2024 at 7:05 PM
The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

Please continue to submit requests for jamming for this device if the issue is not resolved.
Investigating
July 29, 2024 at 4:45 PM
Investigating
July 29, 2024 at 4:45 PM
The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

No more tickets are required for issues related to jamming at this time.

Resolved
July 25, 2024 at 2:22 PM
Resolved
July 25, 2024 at 2:22 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
July 25, 2024 at 1:58 PM
Investigating
July 25, 2024 at 1:58 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
July 19, 2024 at 2:20 PM
Resolved
July 19, 2024 at 2:20 PM
This incident has been resolved.
Monitoring
July 19, 2024 at 2:02 PM
Monitoring
July 19, 2024 at 2:02 PM
We have identified the issue with the network related to a larger global technology outage and have implemented a fix and monitoring for resolution.
Issues with printing, connecting or accessing the internet should be resolved.
Identified
July 19, 2024 at 12:16 PM
Identified
July 19, 2024 at 12:16 PM
We are aware of an issue affecting some of our network servers that might be preventing access to the internet, printing, conferencing or various other systems. We have identified the issue and are working on a fix.

Resolved
July 16, 2024 at 2:06 PM
Resolved
July 16, 2024 at 2:06 PM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
July 11, 2024 at 4:41 PM
Investigating
July 11, 2024 at 4:41 PM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Jun 2024

Network Server Updates

Completed
June 21, 2024 at 3:30 AM
Completed
June 21, 2024 at 3:30 AM
Maintenance has completed successfully
In progress
June 21, 2024 at 1:30 AM
In progress
June 21, 2024 at 1:30 AM
Maintenance is now in progress
Planned
June 21, 2024 at 1:30 AM
Planned
June 21, 2024 at 1:30 AM
We are planning for a scheduled maintenance of network servers starting around 9:30PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

Print Server Maintenance

Completed
June 21, 2024 at 12:00 AM
Completed
June 21, 2024 at 12:00 AM
Maintenance has completed successfully
In progress
June 20, 2024 at 11:30 PM
In progress
June 20, 2024 at 11:30 PM
Maintenance is now in progress
Planned
June 20, 2024 at 11:30 PM
Planned
June 20, 2024 at 11:30 PM
The Print Server and PaperCut will be undergoing scheduled maintenance and updates tonight. During this window, users will be unable to send or release print jobs from the server to a copier. The window is expected to last around 30 minutes.

ES Building 4 Networking Upgrade

Completed
June 20, 2024 at 2:11 PM
Completed
June 20, 2024 at 2:11 PM
Maintenance upgrades have been completed.
In progress
June 20, 2024 at 1:00 PM
In progress
June 20, 2024 at 1:00 PM
Maintenance is now in progress
Planned
June 20, 2024 at 1:00 PM
Planned
June 20, 2024 at 1:00 PM
We are planning to swap out some networking equipment in Building 4 on the Elementary School campus on 6/20 starting around 9am-10am and running through until project completion. During this maintenance window, there will be no internet in Building 4.
All other buildings on the Elementary School campus and Main Campus will be unaffected.
This page will be updated when the upgrades and maintenance are complete.

Resolved
June 13, 2024 at 11:29 AM
Resolved
June 13, 2024 at 11:29 AM
The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.
Investigating
June 11, 2024 at 10:56 AM
Investigating
June 11, 2024 at 10:56 AM
There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Resolved
June 10, 2024 at 1:35 PM
Resolved
June 10, 2024 at 1:35 PM
The Help Desk has replaced the depleted supplies and restored this device to a functional status.
Identified
June 10, 2024 at 11:32 AM
Identified
June 10, 2024 at 11:32 AM
A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

The Help Desk is aware and no further tickets are needed at this time.

Jun 2024 to Aug 2024

Henderson Collegiate - Notice history

All systems operational

Notice history

Aug 2024

Jul 2024

Jun 2024