Henderson Collegiate System Status - Notice history

All systems operational

100% - uptime

Internet - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Network Servers - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Switches - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Access Points - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Notice history

Sep 2025

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Issue with Print Server
  • Monitoring
    Monitoring

    Printers should be automatically restoring from the outage yesterday. Teachers who notice they are not should wait about 20 minutes and they should auto-restore on their own. You can also still reference the email sent out from IT@hendersoncollegiate.org last night to do it manually or reach out the Help Desk for further assistance at: helpdesk@hendersoncollegiate.org. We will continue to monitor the issue throughout the day.

  • Update
    Update

    While this outage in occurring, please reference the email from it@hendersoncollegiate.org that is forthcoming that will show you the temporary workaround to get printing working in the mean time.

    If you have issues with those directions, please email the helpdesk at: helpdesk@hendersoncollegiate.org

  • Identified
    Identified

    We are aware of an issue with printers disappearing off staff devices. We are working on a permanent fix that should be deployed tomorrow morning.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Aug 2025

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Supplies Issue
  • Resolved
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Identified
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Jul 2025

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Network Server Updates
  • Completed
    July 24, 2025 at 4:00 AM
    Completed
    July 24, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    July 24, 2025 at 2:00 AM
    In progress
    July 24, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 24, 2025 at 2:00 AM
    Planned
    July 24, 2025 at 2:00 AM

    We are planning for a scheduled maintenance of network servers starting around 10:00PM tonight. During this time devices may be unable to connect to the internet or access the web. Expected downtime is around 2 hours.

HS Copier Right - Jamming
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.

Jul 2025 to Sep 2025

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