Henderson Collegiate System Status - Notice history

All systems operational

100% - uptime

Internet - Operational

100% - uptime
Nov 2023 · 99.81%Dec · 100.0%Jan 2024 · 99.66%

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Nov 2023
Dec 2023
Jan 2024

Network Servers - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Switches - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.97%

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Nov 2023
Dec 2023
Jan 2024

Access Points - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Left Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right - Supplies Issue
  • Resolved
    Resolved

    The Help Desk has replaced the depleted supplies and restored this device to a functional status.

  • Update
    Update
    This copier needs a cleaning cartridge and we currently do not have any in stock but are working to expedite a replacement.
  • Identified
    Identified

    A ticket has been submitted to report a consumable item in this copier has run out and needs to be replaced. You may not be able to print until this item has been replaced.

    The Help Desk is aware and no further tickets are needed at this time.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Please continue to submit tickets for this device if it continues to experience errors.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Dec 2023

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

ES Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.
    Please continue to report issues if this copier is still having errors.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

HS Copier Right Issue
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

MS Copier Left - Misc Issues
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.

Nov 2023

Issues with releasing jobs from Papercut
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a fix for the Papercut issues that resulted in the error releasing jobs and are currently monitoring the result.

    Further steps are being put in place to prevent this issue from happening in the future.

  • Identified
    Identified

    We are currently investigating and identified an issue with releasing jobs from Papercut to any copier.

    Users may be able to send jobs to the queue but not release jobs at this time.

  • Investigating
    Investigating

    We are investigating reports of a Papercut outage that may be preventing users from releasing jobs to the copier.

Internet Outage - Identified
  • Resolved
    Resolved

    MCNC has identified the issue affecting access to the internet and has applied a fix to the region. Internet access should be restored for all users at this time, but we are monitoring any on-going issues with access.

    Please continue to report access issues to the Help Desk if access has not been restored.

  • Update
    Update

    UPDATE: There is an external internet outage affecting most of Eastern NC. It appears that internet lines in the region have been damaged.

    There is no ETA for resolution at this time.

  • Identified
    Identified

    The Help Desk has identified an issue with the Internet.
    Users may not be able to join the network or view webpages.
    Users should continue to monitor this page for updates for when the internet has been restored.

Nov 2023 to Jan 2024

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