Henderson Collegiate System Status - MS Copier Right - Jamming – Incident details

Experiencing partial outage

MS Copier Right - Jamming

Identified
Major outage
Started about 7 hours ago

Affected

Copiers / Printers

Operational from 11:02 AM to 11:02 AM, Degraded performance from 11:02 AM to 5:12 PM, Major outage from 5:12 PM to 12:00 AM

MS Copier Right

Operational from 11:02 AM to 11:02 AM, Degraded performance from 11:02 AM to 5:12 PM, Major outage from 5:12 PM to 12:00 AM

Updates
  • Identified
    Identified

    Xerox service has been called.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.