Henderson Collegiate System Status - HS Copier Left Issue – Incident details

HS Copier Left experiencing major outage

HS Copier Left Issue

Identified
Major outage
Started about 8 hours ago

Affected

Copiers / Printers

Operational from 11:05 AM to 11:05 AM, Partial outage from 11:05 AM to 12:35 PM, Major outage from 12:35 PM to 12:00 AM

HS Copier Left

Operational from 11:05 AM to 11:05 AM, Partial outage from 11:05 AM to 12:35 PM, Major outage from 12:35 PM to 12:00 AM

Updates
  • Identified
    Identified

    The stapler waste cartridge was damaged due to unauthorized access. A service call has been placed.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.