Henderson Collegiate System Status - PaperCut Outage – Incident details

Experiencing partial outage

PaperCut Outage

Monitoring
Major outage
Started about 2 hours ago

Affected

Copiers / Printers

Operational from 9:29 AM to 10:16 AM, Major outage from 9:29 AM to 10:24 AM, Operational from 10:24 AM to 12:00 AM

HS Copier Left

Operational from 9:29 AM to 10:16 AM, Major outage from 10:16 AM to 10:57 AM, Operational from 10:57 AM to 12:00 AM

PaperCut

Major outage from 9:29 AM to 10:24 AM, Operational from 10:24 AM to 12:00 AM

HS Copier Right

Operational from 9:29 AM to 10:16 AM, Major outage from 10:16 AM to 12:00 AM

MS Copier Left

Operational from 9:29 AM to 10:16 AM, Major outage from 10:16 AM to 10:25 AM, Operational from 10:25 AM to 12:00 AM

MS Copier Right

Operational from 9:29 AM to 10:16 AM, Major outage from 10:16 AM to 10:37 AM, Operational from 10:37 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    We have found the issue and are confirming the fix is in place and monitoring resolution.

  • Identified
    UTC
    Identified

    We are aware of an issue with the print server. that is affecting print jobs campus wide. We are working on a fix and will update you when we have more information.

  • Investigating
    UTC
    Investigating
    The Papercut Print Service or Server is experiencing issues. Users may not be able to send or release print jobs from the copier at this time. This report was created by an automated monitoring service.