Henderson Collegiate System Status - MS Copier Right Issue – Incident details

Experiencing partial outage

MS Copier Right Issue

Resolved
Partial outage
Started 15 days agoLasted about 4 hours

Affected

Copiers / Printers

Partial outage from 10:36 AM to 2:32 PM, Operational from 2:32 PM to 2:32 PM

MS Copier Right

Partial outage from 10:36 AM to 2:32 PM, Operational from 2:32 PM to 2:32 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    We are awaiting an update on a staple replacement order from the front office to close this ticket.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.