Henderson Collegiate System Status - HS Copier Left Issue – Incident details

All systems operational

HS Copier Left Issue

Resolved
Major outage
Started about 2 months agoLasted 1 day

Affected

Copiers / Printers

Operational from 11:05 AM to 11:05 AM, Partial outage from 11:05 AM to 12:35 PM, Major outage from 12:35 PM to 4:02 PM, Operational from 4:02 PM to 4:02 PM

HS Copier Left

Operational from 11:05 AM to 11:05 AM, Partial outage from 11:05 AM to 12:35 PM, Major outage from 12:35 PM to 4:02 PM, Operational from 4:02 PM to 4:02 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    The stapler waste cartridge was damaged due to unauthorized access. A service call has been placed.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.