Henderson Collegiate System Status - MS Copier Right - Jamming – Incident details

All systems operational

MS Copier Right - Jamming

Resolved
Major outage
Started 9 days agoLasted 2 days

Affected

Copiers / Printers

Operational from 11:56 AM to 11:56 AM, Degraded performance from 11:56 AM to 2:08 PM, Major outage from 2:08 PM to 3:40 PM, Operational from 3:40 PM to 3:40 PM

MS Copier Right

Operational from 11:56 AM to 11:56 AM, Degraded performance from 11:56 AM to 2:08 PM, Major outage from 2:08 PM to 3:40 PM, Operational from 3:40 PM to 3:40 PM

Updates
  • Resolved
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Identified
    Identified

    The machine has been physically damaged. Service has been called.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.