Henderson Collegiate System Status - MS Copier Left - Misc Issues – Incident details

Media uploads experiencing major outage

MS Copier Left - Misc Issues

Resolved
Partial outage
Started about 2 months agoLasted 8 days

Affected

Copiers / Printers

Operational from 10:29 AM to 10:29 AM, Partial outage from 10:29 AM to 11:51 AM, Operational from 11:51 AM to 11:51 AM

MS Copier Left

Operational from 10:29 AM to 10:29 AM, Partial outage from 10:29 AM to 11:51 AM, Operational from 11:51 AM to 11:51 AM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    UTC
    Identified

    Someone removed the staple cartridge a new one will need to be ordered. No further tickets are needed for replacements.

  • Investigating
    UTC
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.