Henderson Collegiate System Status - HS Copier Right - Jamming – Incident details

Media uploads experiencing major outage

HS Copier Right - Jamming

Resolved
Major outage
Started about 2 months agoLasted 3 days

Affected

Copiers / Printers

Operational from 6:48 PM to 6:48 PM, Degraded performance from 6:48 PM to 5:54 PM, Major outage from 5:54 PM to 5:55 PM, Operational from 5:55 PM to 5:55 PM

HS Copier Right

Operational from 6:48 PM to 6:48 PM, Degraded performance from 6:48 PM to 5:54 PM, Major outage from 5:54 PM to 5:55 PM, Operational from 5:55 PM to 5:55 PM

Updates
  • Resolved
    UTC
    Resolved

    The Help Desk has investigated the issue with jamming, has cleared the jam and done maintenance on the device and is monitoring for resolution of the issue.

    Please continue to submit requests for jamming for this device if the issue is not resolved.

  • Identified
    UTC
    Identified

    A service call has been placed for this unit.

  • Investigating
    UTC
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.