Henderson Collegiate System Status - MS Copier Right - Jamming – Incident details

MS Copier Right experiencing major outage

MS Copier Right - Jamming

Identified
Major outage
Started about 6 hours ago

Affected

Copiers / Printers

Operational from 11:33 AM to 11:33 AM, Degraded performance from 11:33 AM to 12:46 PM, Major outage from 12:46 PM to 12:00 AM

MS Copier Right

Operational from 11:33 AM to 11:33 AM, Degraded performance from 11:33 AM to 12:46 PM, Major outage from 12:46 PM to 12:00 AM

Updates
  • Identified
    Identified

    We are continuing to work on a fix for this incident. It appears like an end user attempted to service the machine and broke a component -- requiring Xerox service to be called.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.