Henderson Collegiate System Status - MS Copier Right - Jamming – Incident details

Experiencing minor outage

MS Copier Right - Jamming

Identified
Partial outage 30 %
Started about 10 hours ago

Affected

Copiers / Printers

Operational from 1:25 PM to 1:25 PM, Degraded performance from 1:25 PM to 5:34 PM, Partial outage from 5:34 PM to 12:00 AM

MS Copier Right

Operational from 1:25 PM to 1:25 PM, Degraded performance from 1:25 PM to 5:34 PM, Partial outage from 5:34 PM to 12:00 AM

Updates
  • Identified
    Identified

    A service call has been placed with Xerox.

  • Investigating
    Investigating

    The Help Desk has received report(s) of the copier jamming and is investigating the source of the issue.

    No more tickets are required for issues related to jamming at this time.