Henderson Collegiate System Status - ES Copier Left Issue – Incident details

ES Copier Right experiencing partial outage

ES Copier Left Issue

Resolved
Partial outage
Started 3 days agoLasted 2 days

Affected

Copiers / Printers

Operational from 4:20 PM to 4:20 PM, Partial outage from 4:20 PM to 5:50 PM, Operational from 5:50 PM to 5:50 PM

ES Copier Left

Operational from 4:20 PM to 4:20 PM, Partial outage from 4:20 PM to 5:50 PM, Operational from 5:50 PM to 5:50 PM

Updates
  • Resolved
    Resolved

    The Help Desk has identified the issue with this copier and has put a fix in place. If this copier is continuing to have issues, please submit a new support ticket.

  • Identified
    Identified

    There is an issue with the stapler mechanism and a service technician has been called.

  • Investigating
    Investigating

    There has been an issue reported with this copier that may or may not affect the ability for jobs to be printed or printed with all available features (stapling, hole punching, etc). The Help Desk is investigating and determining the root cause this issue.